Shantelle Engelbrecht Email & Phone Number

United States

Kingman, Kansas, United States

Large hunting lodge open year round to guests that are able to enjoy this magnificent property and with custom add ons to the experience package to truly make it an experience of a lifetime. Waterfowl and Upland Hunting as well as White Tail Deere and Turkey Hunting located right in the heart of Kansas, USA.

Kingman, Kansas, United States

Lamar, Co

Courteously greeted customers and assisted with initiating service requests. Observed and managed repair time to accelerate return of vehicle to customer. Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts. Researched vehicle maintenance history to determine maintenance needs. Created service order requests by documenting customer complaints and repair needs in work orders. Entered mechanics' time into system, communicated completed work to customers, and closed service work orders. Provided time and cost estimates for proposed service to gain customer authorization. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer. Delivered high level of service and support to each customer, paving way for future business opportunities. Assisted customers with completing quick and efficient sales transactions. Assessed customer needs and upsold products and services to maximize sales. Improved service quality and increased sales by developing strong knowledge of company's products and services. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Recommended, selected and helped locate merchandise based on customer needs and desires.

Lamar, Co

Stocked server areas with supplies before, during and after shifts to boost performance of serving staff. Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions. Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items. Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests. Updated repeat customers on menu changes and updates to maintain quality service relationships. Checked order accuracy and food quality before delivering to customers. Maintained table settings by removing courses, replacing utensils and refilling beverages promptly. Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests. Prepared salads and appetizers to back up kitchen staff. Calculated charges, issued table checks and collected payments from customers. Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination. Carried 5 plates at one time without dropping or spilling, decreasing overall customer wait time. Transported all dirty glassware and utensils from dining room to dish washing area for proper cleaning.

Bennett, Co

Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness. Explained preparation of various menu items, describing ingredients and cooking methods to customers. Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols. Inspected restrooms for cleanliness and availability of supplies twice per shift. Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions. Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service. Prepared salads and appetizers to back up kitchen staff. Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items. Stocked server areas with supplies before, during and after shifts to boost performance of serving staff. Discussed alternative selections with chef for guests with food allergies or gluten-free requests. Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution. Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times. Checked on guests to verify satisfaction with meals. Calculated charges, issued table checks and collected payments from customers. Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.

Denver, Co

Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs. Trained new team members in cash register operation, stock procedures and customer service. Drove sales and add-on purchases by promoting specific item options to customers. Presented friendly and positive attitude while communicating clearly with customers and colleagues. Maintained flexibility to work varied schedule, including nights and weekends. Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting up to 50 lbs. Stayed up to date on current item discounts to support promotions. Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy. Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise. Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system. Wrapped items and bagged purchases properly to prevent breakage. Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Bennett, Co

Contacted service technicians when gas pumps malfunctioned and labeled non-functioning pumps to prevent customer use. Counted cash in sales stations at shift beginning and verified enough cash to make change for customers. Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction. Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits. Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels. Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise. Processed cash and credit payments for gasoline, food and other merchandise. Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales. Coordinated store opening and closing, including keyholder work, moving displays inside and outside, summarizing daily sales and reconciling cash on hand. Welcomed customers, offering assistance to help find necessary store items. Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues. Troubleshot and resolved issues with cash registers, card scanners and printers. Accurately handled over $5000 of payments daily in cash and credit cards payments for gas, lottery, tobacco, and grocery products. Counted product stock to maintain inventory records. Scanned and bagged items quickly to keep line moving at a high rate of speed.

Cosmetology, Barber/Styling, And Nail Instructor

Completed coursework in Color Processing, Hair Styling and Makeup Application

High School Diploma, General

Honor Roll, Fall 2011 3.5 GPA