Slade Bailey Email & Phone Number

Atlanta, Georgia

In my current role, I am responsible for managing all technical aspects of MatrixCare-Brightree’s relationship with its customers. I work closely with the sales and business account management team to win new business and increase sales to existing customers. By providing top-quality technical service before and after a sale, I help to ensure customer satisfaction and strengthen customer relationships. Some highlights of my contributions include:♦ Assist customers in successful optimization of home health and hospice software solutions.♦ Meet with customers regularly to review and improve customer processes while keeping them informed of upcoming product changes.♦ Work with sales team grooming customers to provide reference calls to support new business sales.♦ Conduct regular customer meetings in group settings to share new customer initiatives and software functionality.

Mcdonough, Ga

As Team Coordinator, I synchronized the daily affairs of the team's needs: daily census, level of care changes, schedules, assignments, medical records, supply ordering, and pre-billing reports. The intention being to provide support and help to the Assistant Director of Nursing and each discipline within the team.Some highlights of my contributions include:♦ Served as the point of contact for all interactions with clinical team members, senior management, referral sources and patients.♦ Coordinated all aspects of patient care including, but not limited to: intake, chart creation, scheduling/staffing visits, chart audits and orders.♦ Oversaw physician's web portal within Brightree Hospice Software for all electronic document tracking.

Covington, Ga

As Team Support Coordinator, I served as the initial point-of-contact for clients, ensuring the highest quality service. I maintained responsibility for submitting and tracking all electronic documents via a cloud-based portal and I supported the Clinical Director with system generated agendas, reports, and electronically signed physician orders. I also assisted clinicians in assuring all visits were properly assigned in Brightree software and synced with tablet applications and assigned care teams and scheduled visits via the software scheduling console.Some highlights of my contributions include:♦ Analyzing, troubleshooting, and resolving Brightree software issues.♦ Implemented a supply ordering protocol resulting in 20% medical supply cost savings and reduced administrative labor hours.♦ I successfully completed a special project to train physicians on the cloud based portal, which reduced office supply costs.

Conyers, Ga

At Remington House, I oversaw all aspects of marketing, community outreach, and public relations for 137 assisted and independent senior residences. I established alliances with key community stakeholders and utilized Yardi, RM software to project sales ratios and revenue based closing probabilities. Some highlights in this position include: ♦ Conducting residents’ orientation to ensure a smooth move-in process according to company values.♦ Coordinating and completing all sales activities, including prospect visits, initial assessments, sales presentations, and required documentation.

Greater Atlanta Area

As Implementation Specialist, I coordinated project implementation in compliance with Benergy methodology, a SaaS-based communication platform providing employee access to centralized online information regarding benefits and HR policies. I also managed online system updates with insurance vendors in collaboration with HR staff and assisted clients in using the company benefits portal.Some highlights in this position include: ♦ Simultaneously coordinating all online enrollment activities for over 20 clients during the four-month benefits open enrollment period.♦ Assisting post-live customers with functional product service requests.♦ Preparing customers for post-implementation self-sufficiency by delivering system training during implementation.

Greater Atlanta Area

In this role, I led software training initiatives for healthcare professionals. I promoted electronic medical record solutions to improve efficiency and satisfaction for home health agencies and served as a liaison between clients, company departments, and vendors to provide software implementation resolutions.Some of my key contributions include: ♦ Training clients on well@home, a telehealth product offering education, monitoring services, and compliance management features for home care patients.♦ Conducting end-user training, database administration, and webserver configuration as the software back-end subject matter expert.♦ Providing pre-sales support to the sales team.