*Implementing client retention plans and campaigns to sustain longer memberships*Collaborating with third party programs such as FitGrid, Naamly and LoyalSnaps to generate data to help ensure we are recognizing and celebrating our members to the best of our ability*Organizing team meetings to enhance our front of house staff with duties such as maintenance and member interactions.

• Handling inventory and organizing products according to future distribution.• Escorting high profile celebrities during live product showcase.• Packaging for executive level gifts including a diverse catalog of clients and presentation.• Organizing day of production for over $100,000 valued gift bags

• Managing day to day sales, compiling all front of house numbers and data entry onto Excel and Google Doc spreadsheets. Training all new employees to be familiar with POS systems, restaurant protocol and time management skills. • Engaging with customers both regular and new, introducing them to our food and creating a personal experience. • Brainstorming company branding for the new branch in the company, implementing ideas that came to fruition. i.e. happy hour menu• Resolving… Show more • Managing day to day sales, compiling all front of house numbers and data entry onto Excel and Google Doc spreadsheets. Training all new employees to be familiar with POS systems, restaurant protocol and time management skills. • Engaging with customers both regular and new, introducing them to our food and creating a personal experience. • Brainstorming company branding for the new branch in the company, implementing ideas that came to fruition. i.e. happy hour menu• Resolving conflicts both internally and externally to keep a consistent customer experience while also maintaining company morale.• Executing store upgrades in the form of pricing updates, food rollouts and promotional items. • Handling multiple facets of the restaurant including phone, third party tablets, direct person engagement, kitchen staff and food running in a high pace environment. Keeping all sections moving seamlessly and never taking away from the goal of customer satisfaction. Show less

Greet and acknowledge all guests and their needs; escorting or directing each to their desired location of the venueAnswering or forwarding all phone calls regarding planning, upcoming events and food/beverage inquiries. Offering information for pricing, dates and restrictions.Addressing customer complaints, giving resolve or delegating to appropriate manager for customer's satisfaction.Working with our youth party guru to market and promote our locations within the Greater Los… Show more Greet and acknowledge all guests and their needs; escorting or directing each to their desired location of the venueAnswering or forwarding all phone calls regarding planning, upcoming events and food/beverage inquiries. Offering information for pricing, dates and restrictions.Addressing customer complaints, giving resolve or delegating to appropriate manager for customer's satisfaction.Working with our youth party guru to market and promote our locations within the Greater Los Angeles area. Show less

Attend to all customer's questions and requests given through online, phone and in person orders.Assist management with weekly inventory and produce orders. Estimating possible fluctuations needed for particular holidays and busy seasons.Supervising different areas of the store during holiday seasons such Valentine's Day, training temporary help and guiding them through day of duties to execute each task properly.Problem solving and providing solutions for unexpected inventory and… Show more Attend to all customer's questions and requests given through online, phone and in person orders.Assist management with weekly inventory and produce orders. Estimating possible fluctuations needed for particular holidays and busy seasons.Supervising different areas of the store during holiday seasons such Valentine's Day, training temporary help and guiding them through day of duties to execute each task properly.Problem solving and providing solutions for unexpected inventory and produce shortages. Show less

Building a repertoire with new and regular clientele by introducing new products to customers and creating a personal relationship with returning patronsImplementing new ideas to push sales for undersold products. Lead Bar Keep, assist with inventory and training new employees.

Front sales leader. Adapted to the transition of a new management company including lead staff and brand standards. Trained all new employees in learning proper equipment usage, customer satisfaction and expectations, and timely execution of all tasks and transactions between customer and employee. Assisted Food and Beverage manager with inventory and day to day shift closeout

Training Coordinator, developed and implemented seven day training techniques Assisted in the development and decoration of patron events in both small and large scale (i.e. White Glove Society luncheons and the 53rd Annual South Carolina Prayer Breakfast) Oversaw daily interactions and represented the hotel brand to guests, vendors and visitors

Programming and creating seating charts for venue events including ticket sales, coupon codes, blackouts, and promotional giveaways.Creating website graphics; uploading visuals onto the CLA webpages for company calendar, event page and homepage links.Interview applicants for Spring 2012 internships.Maintain box office for upcoming shows by supervising ticket tellers during live events such as Taylor Swift, distributing VIP packages and handling difficult situations such as duplicate… Show more Programming and creating seating charts for venue events including ticket sales, coupon codes, blackouts, and promotional giveaways.Creating website graphics; uploading visuals onto the CLA webpages for company calendar, event page and homepage links.Interview applicants for Spring 2012 internships.Maintain box office for upcoming shows by supervising ticket tellers during live events such as Taylor Swift, distributing VIP packages and handling difficult situations such as duplicate tickets sold on StubHub.Assisted with internal arena event planning, including its 10th anniversary and millionth customer. Show less

Developed promotional ideas and concepts to present to both promoters and third partiesWorked event days assisting media, tour management and event staff in any duties necessary including back of house set up, radio interviews and crowd control for American Idol Tour and the Black Eyed Peas Tour: The E.N.D.Networked new available resources for marketing campaigns and charitable partners for arena collaborationsArranged meetings with potential partners in the Maryland Department of… Show more Developed promotional ideas and concepts to present to both promoters and third partiesWorked event days assisting media, tour management and event staff in any duties necessary including back of house set up, radio interviews and crowd control for American Idol Tour and the Black Eyed Peas Tour: The E.N.D.Networked new available resources for marketing campaigns and charitable partners for arena collaborationsArranged meetings with potential partners in the Maryland Department of Education for upcoming events and promotions with the RBBB CircusUpdated the social media websites such as Twitter and Facebook to keep fans up to date with current events at the arena; researched and introduced other media outlets such as Four Square to department heads as an idea to further reach out to patrons of all age groups Show less