Manage the physical and virtual environment (Hyper-V) of 60 plus serversBuild and deploy new servers on the network as needed.Manage vendors and contractors to secure software products and servicesIdentify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents as necessary. Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practicesManage server and workstation patching with SCCM (Current Branch)

• Responsible for resolution of desktop/workgroup-related problems in a 3,700-user environment, both in person or over the phone. • Maintaining proper help desk ticket cycle status by processing accurate and up-to-date logs and documentation for each ticket.• Diagnosing and solving hardware and software problems, educating users on PC operations. • Perform necessary hardware and peripheral repair, keeping the employees’ downtime to a minimum.• Provide support to VPN clients.• Perform software and hardware training. • Participating in numerous projects to update lab computers.• Backup and restore data from user local HD.• Maintaining vendor contacts. • Completed all certifications as required.

• Performed users support and training.• Responsible for help desk support.• Installed hardware and software.• Performed servers installations, configuration and optimization.• Setup workstations for a new users and created new user accounts.• Troubleshot general computer problems and errors for the development and QA groups.• Installed and maintained different kinds of business applications.• Maintained all network and desktop related problems..

• Administered an NT network.• Integrated Windows NT Server with Novell NetWare.• Installed and configured Windows NT file servers and workstations.• Accessed damaged systems and retrieved vital information.• On-site setup, maintained, repaired and upgraded computers and laser printers.