Mark Slavens Email & Phone Number

Houston, TX, US

• Demonstrate the diversity, strengths, capabilities, and focused benefits of Idera products.
• Lead Sales Presentations to potential customers with the focus of presenting the benefits of Idera Products.
• Listen to customer pain points and demonstrate solutions to solve their problems.
• Provide Technical Support for Idera Products.
• Assist Customer Sales Representatives (CSR) with technical questions and provide them data from research to assist with overcoming technical hurdles and objections.
• Attend many user groups to evangelize products.

• Define product requirements based on market feedback
• Manage the success of:o Customerso Sales Teamso Development Teamso Support Teams
• Make strategic decisions which positively impact company revenue.
• Ensure the success of 70 million dollar annual business.

• Demonstrate the diversity, strengths, capabilities, and the solution story around Attachmate products.
• Lead Sales Presentations to potential customers with the focus of presenting the benefits of Attachmate Products.
• Listen to customer pain points and build solutions and discover new ideas.
• Provide Technical Support for Attachmate Products.
• Assist Customer Sales Representatives (CSR) with technical questions and provide them data from research to assist with overcoming technical hurdles and objections.
• Travel nationwide to customer locations to implement products.

• Ranked by NetIQ Management as an AppManager team engineer with the highest level of support issue resolution.
• Support of AppManager to monitor enterprise systems, network performance, and provide event monitoring, notification, and reporting.
• Support of performance and availability products and implementation within the largest Fortune 500 companies in the United States. Support of the United States Air Force and United States Army AppManager product Systems.
• Provide excellent customer service skills and exemplary levels of performance in customer service call volume.
• Support of the implementation and monitoring of systems within various diverse network environments. These environments include such systems as Microsoft Exchange 5.5/2000/2003, Citrix Metaframe, Microsoft SQL Server.

• Define product requirements based on market feedback
• Manage the success of:o Customerso Sales Teamso Development Teamso Support Teams
• Make strategic decisions which positively impact company revenue.
• Ensure the success of 70 million dollar annual business.

• Define product requirements based on market feedback
• Manage the success of:o Customerso Sales Teamso Development Teamso Support Teams
• Make strategic decisions which positively impact company revenue.
• Ensure the success of 70 million dollar annual business.

• Administer all aspects of client/server network operating in a multi-platform environment. Manage RAID redundancy on 25 servers including SQL Servers, Windows NT Terminal Servers, Citrix MetaFrame 1.8 Server and MS.
• Handle Tier III escalation of unresolved technical issues and support more than 3,000 users nationwide with desktop applications, authentication, network access and Exchange Server. Maintain Exchange Server including.
• Maintain network stability/security, schedule daily and monthly system/data backups, and monitor complete department inventory and off-site storage. Manage 10 Intranet and Internet websites; create and manage Crystal.
• Conducted test runs, managed data backups, and produced reports of data and system information.

• Maintained and supported high security infrastructure at the development site for Shell’s Houston-based products. Analyzed, designed, implemented, configured, repaired and supported network system architecture and.
• Ensured network security/stability by monitoring performance of hubs, switches, cabling, hardware, operating systems and software. Monitored network connectivity on Ethernet/token ring mixed network and supported.
• Supported a wide variety of client hardware platforms and assisted users on more than 20 domains. Troubleshot and resolved all hardware/software issues, provided help desk support and trained users on system use and.

GUARDED THREE NUCLEAR SITES INCLUDING CODOGNE, ITALY. CARRIED OUT FIELD DUTIES FOR LAUNCH PREPARATION, MAINTAINED ACCOUNTABILITY OF SENSITIVE MATERIALS, AND PERFORMED SYSTEM CHECKS TO ENSURE OPERATIONAL READINESS. MAINTAINED INVENTORY AND PERFORMED MAINTENANCE ON NUCLEAR WEAPONS. TRAINED IN THE DESTRUCTION OF NUCLEAR AND OVERALL SENSITIVE MATERIALS..