Mark Slavin Email & Phone Number

Managed and mentored a staff of Salesforce Admins and developers (onshore and offshore), driving a culture of accountability and excellence. Ensured operational success and execution by establishing and managing project governance and communication.CONTRIBUTIONS & PROCESS DEVELOPMENT:• Increased team effectiveness by mentoring, guiding, and inspiring the engagement of team members, promoting collaboration and driving motivation.• Conducted ongoing support, business analysis and architectural design and development activities for seven Salesforce orgs.• Analyzed existing processes and made recommendations to better streamline and optimize the overall efficiency within supported orgs.• Ran weekly project review meetings and lead the evaluation of technical requirements.• Collaboratively worked with business stakeholders identifying priorities and deliverables to support overall business objectives.• Continually identified, prioritized and mitigated project risks.• Closely worked with REM team insuring successful delivery of prioritized solutions.

Wellesley, Ma

Assumed full ownership of company’s Salesforce.com instance. Successfully revitalized underutilized system by enriching it with critical account and contact Meridian IQ data and driving Salesforce.com adoption rate to the new high. Served as a liaison to C-level executives. Mentored and coached junior team members. Created long term data management strategy.CONTRIBUTIONS & PROCESS DEVELOPMENT:• Collaborated with Marketing team on execution of ExactTarget email campaigns.• Completed quality assurance checks on every email campaign.• Tracked and reported email marketing metrics to business stakeholders.• Defined and modeled the business processes necessary to meet business needs in alignment with process standards, documenting business controls.• Identified improvement opportunities and translated them into robust and scalable processes.• Assisted Marketing Department with Lit Fulfillment vendor selection, subsequently playing a major role in creating workflows and numerous mock up screens for Lit Fulfillment integration with Salesforce.com.• Collaborated with Finance and Accounting team to design and develop a set of custom Acumatica ERP reports.

Wellesley, Ma

Established ongoing project plans, provided timely feedback, and recommended best practices to IT systems leadership and Salesforce.com business stakeholders to ensure system functionality meets business needs. Evaluated and integrated third party tools with Salesforce.com to increase user’s productivity. Managed technical specification, technical design, implementation, and ongoing support of first in-house ETL process. Managed and prioritized all aspects of the daily technical and functional requests from different business units. Conducted bi-weekly Salesforce.com status meetings, managed project timeline, resources and priorities.CONTRIBUTIONS & PROCESS DEVELOPMENT:• Oversaw Salesforce.com, serving as a liaison to stakeholders and translating business needs into Use Cases.• Defined and architected the data structure in firm’s Salesforce.com instance.• Developed a phased approach for data loading of critical account and contact Meridian IQ data driving Salesforce.com adoption rate to the new high.• Increased Salesforce.com integrity by performing an extensive cleansing and de-deduplication of existing data.• Developed data management strategy for critical security, product and sales related data at the enterprise level.• Created training materials and conducted hands-on trainings sessions across multi-functional teams.• Spearheaded creation of back office architecture for systems (vendor and internally developed) laying foundation for longer tern data warehousing strategy.• Development of overall data management strategy for critical security, product and sales related data at the enterprise level.

Boston, Ma

- Created multiple ETL processes to support incoming data feeds using AB Initio.- Provided hands-on data analysis, SQL coding and production support.- Participated in troubleshooting and performance tuning of SalesPage CRM back-end processes.- Collaborated with infrastructure team on defining system’s KPIs to be used in capacity management project.- Designed and developed scheduled processes to ensure timely data availability.- Architected and developed critical data loader application utilizing VB.Net.- Complete ownership converting SalesSTARS Sales CRM database from SQL Server 6.5 to 2000.- Provided extensive debugging, performance tuning, and optimization analysis of stored procedures and triggers.- Responsible for complete redesign of Managed Accounts database including creation of stored procedures, triggers and user defined functions.- Created Web interface for Managed Accounts system using ASP.Net.- Mentored junior members of the team on advanced SQL technics.- Designed numerous mission critical DTS packages to ensure proper data processing.

Westboro, Ma

- Participated in all phases of design, development and testing of various Mutual Funds performance reports.- Provided extensive debugging, performance tuning, and optimization analysis of stored procedures and triggers.- Mentored team members in advanced SQL. - Advised management team on technical direction of multiple projects.- Assisted clients in problem resolution in regards to MS SQL Server database issues as they arose.- Solely designed and developed a major application module for SalesSTARS Sales CRM.- Led various mission critical application enhancements.- Trained client personnel in running batch cycles, and applying enhancements and patches to their system.