o Provide consultative guidance on data management and data governance-related principles within the company, while also inputting on external client proposals when necessaryo Design and manage databases and data flows to ensure smooth business operationso Develop conceptual data models to improve processes and add strategic value to the businesso Focus on joining up the necessary stakeholders across departments to address gaps and pain-points in data journeyso Assist in making strategic data-related decisions by analysing, manipulating, tracking, internally managing, and reporting datao Cross-sell and deliver on data projects for key clients, growing revenue and producing case studies to promote the data science serviceo Analyse data-related system integration opportunities and challenges in order to propose appropriate solutions

o Leading data team to architect and deliver the solutions that fulfil the business information needs and align with the information vision and strategyo Consulting to Marketing, Operations, Strategy and divisional heads to understand ways to influence customer interaction across marketing channelso Submitting to the business the Analysis of Costs, Benefits and ROI of CRM and CMS Implementation o Consulting with divisional heads requirements for new systems and help implement them and monitor their effectiveness:- Examining current systems- Requirements gathering- Producing specifications for new or modified systems- Implementing new systemso Provide a 360° view of the customer journey by creating customer segmentation and attribution models that provide real-time insights to track the results of marketing spendo Applying business strategy while driving technology strategy, balancing short term and long term needs to ensure that the architecture can scale and evolve accordinglyo Facilitating the establishment and execution of the roadmap and vision for information delivery and management; including the enterprise data warehouse, BI & analytics, content management and data management.o Converting insights from analytics into stories that resonate with teams & drive positive business outcomeso Working with Sales to understand market segments, perform analysis and drive data-informed insights and trendso Develop standards, policies and procedures to support the creation and provide technical assurance for the on-going implementation of the data governance policy within the businesso Being responsible for developing the team’s culture, hiring standards, and HR policies. o Providing advice, guidance, direction, and authorisation to carry out major plans and procedures to ensure schedule attainment, product development process adherence, and performance and budget targets are met o Executing Data Quality Projects to Quality Data and Trusted Information

o Work with colleagues from across the organisation to establish a research, insight and regulatory intelligence function for the organisation, to enable the organisation to understand and strengthen the impact of its regulatory activitieso Oversee the continuing development and delivery of the organisation, evidence strategy, incorporating our approaches to data, intelligence and research, aligned to corporate priorities and enabling a wide range of proportionate and evidence-based regulatory interventionso Commission and deliver thoughtful and agenda-setting pieces of work, working with a variety of partners including think tanks and academic researcherso Evaluate the impact of our strategic programmes so that the learning is applied internally and externally.o Involve stakeholders in the development of regulatory intelligence strategies and initiatives, ensuring that those strategies meet business needso Understanding where and what information is being collected across the organisation, creating the plan to integrate data and ultimately delivering high quality, well-defined information from multiple sources to allow other teams to use this data for research, insight and analyticso Strategy and oversight of a database that meets the requirements of the company and its on-going aims

o Lead the process of Data Strategy review and development to identify the necessary processes and skills in data management which the Group requires to achieve its long-term objectives o Implement the Data Strategy by leading and supporting teams across the Group o New CRM Deployment as Unified Digital Business Platform is a complete and comprehensive solution for creating, running and evolving a successful digital business: CRM & Customer Engagement with Single Customer View (SCV) CMS & Workflows Personalisation & Responsive Design Sales & Marketing Automation Messaging & Promotion E-commerce & Monetisationo Devise and implement efficient and secure procedures for data management and analysis with attention to all technical aspectso Develop and oversee best practice guidelines for data acquisition – both in terms of opt-in/out and how this data is stored and used for marketing and reporting o Regularly collaborate with other data analysts to combine data insights and understand and communicate the impact on the customer journey and digital productso Establish a governance process that meets Mash Media Group expectations, compliant with government standards for customer information privacyo Manage budget and produce business cases for new investment in the implementation of the Data Strategy

o Big Data – 10 million records plus o Act as a central expert function at the company by designing and implementing our analysis and reporting frameworkso Contribute as an expert to strategic projects alongside Strategy and Business teams. Such contributions may include behavioural analyses, designing, running and analysing experimentso Independently run ad-hoc projects to investigate and understand the business implications of proposed decisionso Build sustainable cross-functional relationships across the organisationo Interpreting data, examining results using statistical techniques and providing ongoing reports o Monitoring, testing and reporting on data inputs being entered into the customer CRM systemo Reporting and analysing discrepancies, missing data and varianceso Provisioning of accurate, meaningful reports, developing Excel sheets and improving current data capturingo Developing and implementing databases, data collection systems, data analytics and other strategies that optimise statistical efficiency and quality

o Monitoring, testing and reporting on data quality of press cutting agency returns.o Reporting and analysing discrepancies, missing data and variances.o Provisioning of accurate, meaningful reports, developing Excel sheets and improving current data capturingo Working with the Client Services team in providing Press Cutting Agencies’ feedback.o Following up with agencies in ensuring variances are fully explained.o Helping refine the scope and content of variance reporting.o Preparing data chart presentations and coded variables from original data, conducted statistical analysis as and when required and provided summaries of study.o Presenting the findings through talks, written reports, graphs and tables.o Performing regular pricing analysis and pricing database managemento Explaining the results to research executives (who may not have specialist mathematical or statistical knowledge). o Helping research executives present the findings in a way that the client can understand and use.

o Compiling a range of reports as requested by clients and management teams and ensuring their timely distribution to all relevant stakeholders.o Liaising with various customer departments, responding to queries and ensuring an excellent level of service is provided.o Checking, analyzing and verifying data from Retail Distribution Centre audits to ensure accuracy of information.o Checking, authenticating and validating manually created reports.o Managing and maintaining the audit database and the rolling out of audit accuracy websites to customers.o Managing teams of 10+ people through KPIs.o Maintaining customer websites, ensuring data integrity in the SQL database and developing and publishing reports through these sites.o Creating SQL database objects such as tables; creating functions to provide custom functionality as per the requirements.o Making recommendations for improvements in the audit and reporting process. o Ensuring that workload is managed to meet customers' expectations.o Working with the team to help everyone and expand knowledge base.o Ensuring the Key Performance Indicators are met: - Managing records of outsourced activity, - Creating a workflow plan for different values of KPI, - Managing colleague’s performance. - Liaising with the client by phone / email to resolve any store issues. - Designing number of spreadsheets to support administration of warehouse operations. - Ensuring continuous improvement of current processes and management.

o Preparing marketing research of the pharmaceutical market - analysis and reporting results.o Preparing marketing questionnaires and reviewing of customer satisfaction and experience surveyso Refining customer satisfaction measurement techniques, monitoring and reporting to the business.o Assessing performance and ROI, thereby identifying opportunities for improved performance.o Completing special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.o Achieving financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.o Planning and control of administrative expenditure.o Managing the entire Department of Administrationo Maintaining administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunitieso Accomplishing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

o Buying stomatology equipment - dental chairs, air compressors, x-ray equipment and generators, vacuum autoclaves, thermo-disinfectors, endodontic motors, ultrasonic scalers, etc.o Leading employees using a performance management and development process that provides an overall context and framework to encouraging employee contribution; including goal setting, feedback, and performance development planning.o Maintaining instruments and equipment in good working order.o Monitoring storage requirements, shelf life and expiry dates of materials and medicaments.o Reporting faults in equipment or instruments promptly to the operator, ensuring maintenance records are legible and accurate.o Arranging for the servicing of instruments and equipment in line with instructions.o Maintaining administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment.o Providing supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.o Providing communication systems by identifying needs; evaluating options; approving invoices.o Dealing with customer service issues such as queries and complaints.

o Planning and conducting audit & risk reviews or projects in all areas of the business, requiring planning capability to ensure the department`s annual plan is delivered within agreed timescales.o Providing clear, concise reports and an independent perspective on projects and issues that enables the business to address risk and controlling issues and overall themes and trends to be identified and acted upon.o Experience interpreting and applying regulatory rules to practical scenarios and helping to devise compliant, commercially acceptable solutionso Processing work in accordance with customer facing targets and Service Level Agreements Worked independently.o Maintaining contacts with clients.o Maintaining high results throughout competency monitoring.o Holding good working relations with internal/external customers.o Training the new employees.o Dealing with broker enquiries via email or telephone.o Displaying a positive and motivated attitude.o Achieving productivity targets.