Suzanne Bailey Email & Phone Number

Bundoora, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

- Creation of all written and visual content for regular email newsletters and customer updates- Maintaining engaging and valuable brand presence on social media platforms including Facebook, Instagram and Twitter, company website and all other digital communications channels- Copywriting and producing editorial for the company website and advertising publications, as well as updating and reviewing printed materials, including the suite of product brochures and manuals- Collaboration with field team to create all Electronic Direct Marketing email templates and scheduling of email campaigns targeting database of customer using CRM as a tool- Preparing and presenting reports to demonstrate marketing campaign success- Website updates and maintenance using CMS- Co-creation of marketing campaign material including yearly promotional, event marketing and local area marketing collateral

Melbourne, Victoria, Australia

Position overview:- Providing an outstanding customer experience for rural resellers and users of Gallagher products- Problem-solving customer enquiries and complaints- Communicating clearly with internal and external customers, from a wide variety of backgrounds- Building trust and rapport with regular customers-

Position overview:- Using strong time management skills to organise daily surgical tasks- Provided high quality animal husbandry and medical care- Daily handling of sick and injured animals- Worked under pressure to monitor patient anesthetics- Communicating clearly and compassionately with clients in stressful circumstances

Melbourne, Australia

- Customer service - Using communication skills - Answering inbound customer calls - Entering data into computer systems - Using mapping technology to locate properties

Melbourne, Australia

- Customer service - Answering customer enquiries and giving accurate directions/instructions - Communicating with customers from a variety of backgrounds - Problem solving

- Client appointment booking, settling client accounts - Correct handling of animals for vets whilst undertaking procedures - Communicating with clients in stressful circumstances - Liaising with clients, council workers and other veterinary businesses - Basic clinic cleaning and maintenance duties - Team work - Time management skills - Organisation skills

Melbourne, Australia

- Aided in customer identification of recall products - Entered client data into computer database - Answered client queries regarding appliance recall - Completed customer satisfaction phone surveys - Communicated clearly with a variety of stakeholders including customers and repair agents - Dealt with dissatisfied clients in a professional manner

Wangaratta

- Professional answering of phones - Entering information into computer search system - Exceptional customer service - Met and exceeded KPIs - Well developed communication skills - Worked toward team goals - Received certificate for recognition of valuable contribution to the business

Bachelor Of Animal And Veterinary Bioscience, Agriculture, Zoology

- Completed units of Animal Behaviour, Animal Physiology, Animal Health (including biosecurity) - Student representative for second year.

Victorian Certificate Of Education, Biology, Maths, English, Italian

Outstanding Academic Achievement Award for VCE Studies at Wangaratta High School 2008 Year 12 Academic Award for outstanding academic.