Scott Byrd Email & Phone Number

Richmond, Virginia, Us

Richmond, Virginia, Us

Chicago, Il, Us

Glen Allen, Virginia, Us

Richmond, Virginia, Us

Apex back-end developer and subject matter expert in Salesforce DX, who excels in an Agile development environment. Responsible for designing, implementing, and testing advanced Apex coding solutions to meet business requirements, including, but not limited to, REST API’s, Asynchronous APEX, and integration with legacy systems. ▸Led highly successful effort in shifting to packaged-based approach for organization metadata, resulting in a significant reduction in time spent on activities such as code deployment and source control management.▸Major contributor to Vehicle Sync project, which integrated all store vehicle inventory data into a single, near-real time repository for use in the company’s new omni-channel environment.▸Implements separation of concern design pattern for all team projects by developing selectors, domain and service classes based on the Financial Force Library (fflib).▸Manages team release pipeline to include release planning, automated builds, DX project maintenance, and package deployments.▸Leads Salesforce Developer Guild meeting where all organization developers come together to share knowledge and discuss current and future development projects.

Richmond, Virginia, Us

Provides tier 3 support for store customer-facing applications on Salesforce, .NET, and PowerBuilder platforms. Performs root cause analysis and designs and implements solutions to address production defects. Responsible for the planning and execution of software and database releases. Documents procedures for addressing reported problems. Trains other support personnel in the resolution of complex issues. Interfaces with internal and external associates to resolve customer-impacting incidents.▸Resolves an average of 25 trouble reports per week, meeting service level agreements at a 95% rate.▸Designs and implements solutions to for software defects that resulted in the elimination of 15 problem ticket generating issues.▸Develops, executes, and deploys complex SQL queries, triggers, and store procedures in T-SQL.▸Validates software updates and infrastructure upgrades.

King George, Va, Us

Managed the external interface design and integration effort for a major Department of Defense acquisition program. Responsible for determining stakeholder needs, defining requirements, and using model-driven development techniques to design and document system external interfaces. Performed analysis of software documentation and source code to ascertain design deficiencies. Provided subject matter expertise to assist prime vendor in system design and development. Briefed Integrated Product Teams, Working Groups, and stakeholders on program status, interface design, system behavior, and identified risks.▸ Defined the architecture and functionality allocated requirements for a major element of a multi-million dollar software-based system utilizing open architecture design principles.▸ Utilized model-driven development tools to model system external interfaces and generate design artifacts to include use case, class, sequence, and activity diagrams.▸ Lead weekly working group meeting for coordinating system integration with government sponsor, prime vendor, and other program stakeholders.▸ Drafted system documentation that captures system design, requirements, and implementation details. Iteratively updated documentation throughout system development life cycle as system design evolved.

Managed the training, assessment, and certification of 580 personnel located at 60 distinct locations along the east coast and on the European continent. Supervised a team of 20 trainers in assessing level of proficiency of personnel and providing remedial training to individuals identified as deficient during assessments. Individually trained personnel in system operation, planned and corrective maintenance, and proper administration of training and maintenance programs. ▸ Attained 100% certification level by allocating resources to support in excess of 100 training events per year and ensuring that sufficient training was provided to reach certification in time to meet mission requirements.▸ Utilized Lean methodology to overhaul process for conducting training assessments, resulting in a 20% reduction in man power requirements for each assessment event.▸ Provided project reporting for training / assessment missions; used wide range of software and systems in project scheduling, tracking, and analysis.▸ Recognized with Navy and Marine Corps Commendation Medal for outstanding performance.

Owned and operated an in-home/business computer consulting business serving the greater Hampton Roads region. Provided IT support services to private individuals and corporate clients to include fault troubleshooting and repair, hardware upgrades, data recovery, virus/spyware removal, network installation and application development. ▸ Developed and deployed a VBA application for managing planned maintenance for a small industrial services company. ▸ Troubleshot and repaired in excess of 100 problems for customer computers with a zero percent defect rate.▸ Successfully recovered data and restored computers to full operating capability for 30 clients, who had experienced a catastrophic system failure.▸ Managed and tracked company finances, attaining a profit margin of 20% for the year the company was in operation.

Supervised a team of 90 personnel in the operation and maintenance of installed information systems. Responsible to Department Head for ensuring mission readiness of all department personnel and equipment. Managed organizational training and maintenance programs. Mentored junior personnel in developing and setting goals, system troubleshooting and repair, and equipment operation.▸ Spearheaded the complete overhaul of the organization qualification process, significantly contributing to successful completion of two major training assessments.▸ Developed and implemented a novel approach to organization leave policy that enabled a significant number of people to be on leave while sustaining normal operations.▸ Managed department effort to attain full mission readiness prior to a major organizational evolution that involved being overseas for an extended period of time.▸ Recognized with Navy and Marine Corps Commendation Medal for outstanding performance.

Managed military and civilian contract instructors in providing instruction in basic electronics. Responsible for the training and welfare of 250 students on an annual basis. Supervised the instructor certification and evaluation process. Ensured that curriculum met organization standards and properly prepared students for advanced follow-on training.▸ Managed major curriculum revision and process improvement project, which resulted in a complete overhaul of instruction material for an 8-week course of instruction.▸ Completed detailed technical evaluations of proposals submitted for consideration in response to a multi-million dollar instructional services contract Request for Proposal.▸ Attained a 95% graduation rate over a two year period, which helped to ensure that personnel needs were fully met for the entire period.▸ Recognized with Navy and Marine Corps Achievement Medal for outstanding performance.

Master Of Science, Information Systems

Bachelor Of Science, Computer Information Systems

Master Certificate, Business Analysis

Graduate Certificate, Enterprise Java Software Development

Project Management

High School Diploma