Lee Cheney Email & Phone Number

Austin, Texas, United States

- Answer incoming and making outbound calls for more complex and high volume issues- Assist with ShipStation University Q & A during live presentations- Work closely with other teams (e.g., Account Managers, Sales, L2 teams) to ensure a seamless experience and find the swiftest resolution for our users

Austin, Texas, United States

- Handle customer interactions via chat, ticket, and phone support- Specialized in Printer Support with scheduled callouts for hardware, driver, or other software related issues- Collaborate with team to find solutions to more complex issues or escalate to senior teams

Portland, Oregon Area

Image and deployment for new hires and replacement Mac computers and iPhones. Processed tickets as well as troubleshooting, repair, and upgrades of hardware. Inventory management for all of the IT team and their equipment in the Portland office.

Austin, Texas

-Governed daily routines of 30-50 Support Reps with up to 12 direct reports. -Motivated reps with bi-weekly 1x1 meetings to educate, coach, discipline, or work on personal and career development -Handled Customer Escalations and poor CSAT responses to improve the experience or obtain useable feedback -Managed all occurrence tracking and reporting for.

-Reaching out to enterprise level and VIP merchants for high level SaaS related issues-Mentoring front-line reps and coaching on issues related to the software-Fielding calls that have been escalated from Tier 1 reps-Managing Service Levels to ensure all customer SLAs are met

Austin, Texas Area

Assist faculty and staff with the installation, setup, and maintenance of computers, mobile devices, peripheral equipment and software within a setup of developed and proven guidelines. Train faculty and staff on the uses of hardware and software. Work with inventory and purchasing team for refresh cycle upgrades and replacements. Order supplies and parts.

Supporting end users within the company and the hardware and software they use. Utilize SCCM, Active Directory, Casper Admin, JSS, Virtual Machines, server patching, system imaging, hardware upgrades and repair are all elements of my day to day environment and tools.

Instruct and assist merchants on the use of the the Volusion Ecommerce platform.Trained new reps on the SOP for providing the Wow experience Volusion prides itself on.

Recognizing fraud patterns and situations on a case by case basisLeading a team of fraud prevention representativesCancelling or releasing orders based on researching several variables on an order

Performed troubleshooting, maintenance, and repair on software and hardware for all personal computers and other devices using a variety of software and tools as well as educated customers on services and capabilities of new products sold at the store.

Austin

Build servers and XPS Desktop computer systems in an assembly line capacity. Graduated to fully assembling servers and desktops solo with a wide range of configurations and requirements before they were sent to be imaged.

High School Diploma, General Ed

Acf Certification, Culinary Arts And Related Services

Activities and Societies: Sous Chef, Leadership Training, and culinary competitions.I was a culinary student for two years. In my second.