Susan Day Email & Phone Number

An experienced and versatile executive with a diverse background of over 28 years in financial services, including leadership of back office operations, multiple sales distribution channels and human resources. Strengths in legendary service delivery, sales, contact centre and operations management, change leadership and a proven track record in leading large business groups to achieve strong results. Supportive leader with the ability to build high performing teams, create best practice protocols and instill buy-in and accountability. Recognized as a respected and trusted professional with the ability to inspire, coach and develop others.Areas of Expertise - Client Service Delivery, Leading Large Business Groups (400+), Change Leadership, Talent Development, Employee Engagement, Lean Continuous Improvement

Listed skills include Change Management, Human Resources, Retail Banking, Relationship Management, and 24 others.