Stephanie Dwyer Email & Phone Number

Australia

Melbourne, Victoria, Australia

St Kilda

Melbourne, Australia

Melbourne, Australia

• Refine and implement improved Customer Service standards.
• Consolidate and document current processes ensuring alignment of National best practice.
• Develop and redefine new procedures based on business analytics.
• Train new and existing staff with documented processes, service standards, and company policy.

Melbourne, VIC

• Facilitate instructor lead classes across multiple business units.
• Deliver feedback on employee growth or difficulties within the training environment.
• Assist with development of ongoing training and support programs.
• Create personalised coaching plans to achieve short and long term development.
• Tailor learning experiences for a variety of learning styles.

Melbourne, Australia

• Monitor and evaluate randomly selected calls, assessing technical accuracy and compliance to company and client policy and procedure.
• Provide written feedback detailing areas of opportunity for each call.
• Identify trends and develop reporting.

Melbourne, Australia

• Respond to customer inquiries and questions based on detailed product knowledge acquired.
• Handle upset customer inquiries positively and professionally.
• Meet all Key Performance Indicators set by the company and the client.

Kew East, VIC

• Liaise directly with customers using various communication mediums, including telephony and online programs, assisting with product information and queries.
• Deliver an end-to-end service to customers by way of entering sales, processing of payments and post-sale customer care.
• Logistic delivery management of products purchased by customers and executing delivery schedules to meet client demands.
• Mentoring of colleagues and providing technical support in usage of company exclusive programsKey achievements: - Development of a stock portfolio which automatically forecasts expected sales and required stock based.

Brisbane, QLD

• Provide temporary administrative assistance to various companies.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Create, maintain, and enter information into databases.Alzheimer's Australia for 3 weeks in May 2013Deppro from May 2013 to November 2013V-ZUG Australia from November 2013 to October 2014 when I became a permanent.

North Mackay, QLD

• Direct and supervise employees engaged in checkout sales, restocking, or providing assistance to customers.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

North Mackay, QLD

Noosa, QLD

• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Read source documents and enter data to create digital copies.

Wooloongabba, QLD

Fortitude Valley, QLD

• Sell goods to people via door-knocking

Maroochydore, QLD

• Compute sales prices, total purchases and process credit payments.
• Answer telephones, direct calls, and take messages.
• Deliver messages and run errands.
• Inventory and order materials, supplies, and services.