Stephanie Dwyer Email & Phone Number

Australia

Melbourne, Victoria, Australia

St Kilda

Melbourne, Australia

Melbourne, Australia

• Refine and implement improved Customer Service standards.• Consolidate and document current processes ensuring alignment of National best practice.• Develop and redefine new procedures based on business analytics.• Train new and existing staff with documented processes, service standards, and company policy.

Melbourne, Vic

• Facilitate instructor lead classes across multiple business units. • Deliver feedback on employee growth or difficulties within the training environment. • Assist with development of ongoing training and support programs. • Create personalised coaching plans to achieve short and long term development. • Tailor learning experiences for a variety of learning styles.

Melbourne, Australia

• Monitor and evaluate randomly selected calls, assessing technical accuracy and compliance to company and client policy and procedure. • Provide written feedback detailing areas of opportunity for each call. • Identify trends and develop reporting.

Melbourne, Australia

• Respond to customer inquiries and questions based on detailed product knowledge acquired.• Handle upset customer inquiries positively and professionally.• Meet all Key Performance Indicators set by the company and the client.

Kew East, Vic

• Liaise directly with customers using various communication mediums, including telephony and online programs, assisting with product information and queries.• Deliver an end-to-end service to customers by way of entering sales, processing of payments and post-sale customer care.• Logistic delivery management of products purchased by customers and executing delivery schedules to meet client demands.• Mentoring of colleagues and providing technical support in usage of company exclusive programsKey achievements: - Development of a stock portfolio which automatically forecasts expected sales and required stock based on previous sales data, season trends and current company promotions.

Brisbane, Qld

• Provide temporary administrative assistance to various companies.• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.• Create, maintain, and enter information into databases.Alzheimer's Australia for 3 weeks in May 2013Deppro from May 2013 to November 2013V-ZUG Australia from November 2013 to October 2014 when I became a permanent V-ZUG employee.

North Mackay, Qld

• Direct and supervise employees engaged in checkout sales, restocking, or providing assistance to customers.• Compute sales prices, total purchases and receive and process cash or credit payment.• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

North Mackay, Qld

Noosa, Qld

• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.• Read source documents and enter data to create digital copies.

Wooloongabba, Qld

Fortitude Valley, Qld

• Sell goods to people via door-knocking

Maroochydore, Qld

• Compute sales prices, total purchases and process credit payments.• Answer telephones, direct calls, and take messages.• Deliver messages and run errands.• Inventory and order materials, supplies, and services.