Director, Technology Services
Current• Lead a team of 50+ technology professionals in a $2.4B organization with 10K+ employees, overseeing the execution of enterprise-wide technology support• Manage the Organization’s technology portfolio, including the integration of business strategy, evaluation of new systems, negotiation of contracts with vendors, administration of cloud software, and implementation of policies and procedures • Direct or champion strategic initiatives such as email software migration, ITSM system design and delivery, onboarding and offboarding operations, content management in the cloud, computer imaging and deployment, printer management and more• Motivate a cohesive organization through effective leadership and coaching, scaling the office by 30% over 5 years, maintaining a 97% retention rate and an 85% engagement index • Spearhead digital transformation and change management efforts through cross-functional collaboration, converting 70K paper transactions to digital cloud workflows in 2022, saving 19K processing hours and $1.3M in operating costs