Sarah Lee Email & Phone Number

Denver, Colorado, United States

- Partner with the University of California Berkeley's Masters of Information and Data Science (MIDS) program.- Consistently meet and exceed personal and team key metrics, producing over $5M in annual enrollments, while managing a CRM pipeline of engaged prospects through the full four month admissions lifecycle from initial contact to enrollment.- Exceed daily and monthly activity goals in a high volume program, with 75+ daily phone calls and emails to domestic and international prospects.- Establish rapport and build relationships while proactively identifying career vision, technical knowledge, key considerations, and objection risks.- Develop strategic planning to move prospects forward with clear next-steps, appointment follow-up timelines, and action items to ensure successful completion of the application and enrollment process by set deadlines.- Lead student ambassador team and guide training sessions to volunteer program ambassadors who elect to schedule consultations with admitted students to support student enrollment and foster alumni community engagement.- Collaborate closely with internal stakeholders to push business optimization goals by participating in department pilot projects and providing direct feedback to impact and improve future best practices.

Denver, Colorado, United States

Denver, Colorado, United States

United States

- Built product knowledge of functionality, capabilities, and use cases of the Teachable platform, while keeping pace with the continued evolution of products- Demonstrated strong written communications and interpersonal skills by explaining processes and technical information to customers to ensure strategic customer success and optimal usage of the Teachable platform- Collaborated to help close the customer feedback loop by synthesizing feedback to the product and engineering teams

- Managed all inbound communication across six markets through phone, email and text interactions while articulating product value, professional services, and upselling service add ons.- Triaged issues and customer needs in an calm manner and approached escalations with empathy and a customer focus mindset.- Collaborated with stakeholders to plan and staff professional services for company-sponsored marketing events that were crucial to drive business strategy for client acquisition, product adoption, and brand awareness.- Managed Net Promoter Score (NPS) surveys by analyzing and presenting organized feedback reports for leadership to increase customer retention and improve churn.

- Managed the end-to-end account management for music licensing for several high-profile accounts, including Sony Music, ensuring seamless information flow and complete execution of agreements required for client royalty collection and distribution.- Developed and maintained cross-functional relationships while streamlining and facilitating communication with internal and external stakeholders involving key clients, administrators, managers, labels, and publishers.- Assisted with the database registration and on-boarding of newly acquired client works and catalogs.

Greater New York City Area

- Conducted in-depth research on digital streaming platforms to locate and confirm client-owned content to allow for revenucollection, primarily on YouTube’s content management system- Utilized Nielsen reports and Kobalt’s internal product database to build out comprehensive reports for new and existing clients- Generated and submitted weekly team reports containing client content data- Assisted with the training of new hires to ensure a successful and seamless transition into a niche industry

Bachelor Of Science - Bs, Elementary Education And Teaching

Activities and Societies: Mixtapes Co-Ed A CappellaReceived dual degree for Childhood Education and Special Education. Double minored.

Certificate, Digital Marketing

- 10 week digital marketing program that focused on building campaigns while using the objective-first framework and measuring success.