• Conducted outbound calls to engage with customers, addressed inquiries and resolved issues related to various aspects of life insurance policies, including policy reinstatements and eligibility, policy information/terms and conditions, payment schedule establishment and setup, in addition to general inquiries and problem-solving.• Maintained meticulous daily excel records, focusing on statistical data and quality metrics, with a strong emphasis on accuracy and timeliness.• Recognized as the go-to employee within the team for investigating and resolving complex or unknown procedures regarding policy reinstatements, encompassing challenges such as automated email and system errors, intricate reinstatement procedures, and comprehensive paperwork requirements.

• Collaborate with HR advisor, coordinator, and hiring managers to provide end-to-end assistance with recruitment• Manage multiple inboxes, incoming application submissions, and all candidate and current employee queries via email and phone calls• Create and track all vacancies and candidates in our HRIS system Phoenix, as well as job loading on advertising sites• Schedule and organize interviews with short-listed candidates, send out interview confirmations, conduct reference checks, and maintain hiring manager and panel calendars• Assist with prepping, tracking, and filing contracts and necessary hiring paperwork, MOJ checks, onboarding, etc. • Helped implement new induction and onboarding processes and systems for new employees and continually provide accurate ongoing updates and any necessary support to hiring managers with their new staff members.Acknowledgements: Received verbal praise from multiple senior management members, including executive general managers

• Founded during Level 4 Covid-19 Lockdown, Snitches Get Stitches is a small custom knitwear and jewellery business• Design and create all final products, manage inventory and sales, and produce and maintain all online marketing material, advertisements, and company business pages• Sold and marketed products at artisan markets throughout New Zealand• Provide exceptional customer service by actively engaging with each individual customer and creating a custom product that lives up to and often exceeds their expectations, both in person and online

• Travelled solo to 30 countries around the world over the past 5 years • Organized and booked all accommodation, transportation, and activities, both for myself and others • Enhanced and embraced my quick thinking and problem solving skills by fixing any issues that appeared or making last minute spontaneous decisions on the go •Gained valuable skills in interpersonal relations and the ability to connect with people from all different backgrounds

• Managed the restaurant when the manager was off-site including coordinating with the district club president and staff members (restaurant located inside the DC), inventory of food and dry storage, cash-up, closing cleaning duties, and managing the daily roster • Co-trained new employees on day-to-day functions and responsibilities• Developed strong communication and relationships will all members of staff through bonding experiences such as weekly staff outings, holiday and birthday celebrations, etc. • Front of House: managed till/POS system and phone calls, executed orders, ran deliveries, served dine-ins, picked up inventory for weekly club events, organized and coordinated creation and delivery of veggie boxes, etc• Back of House: prepped produce and meats, restocked supplies, packaged up take-away/delivery, dishwashing, etc

•Intermittently tutored throughout the past two decades•Successfully taught the full school curriculum to a six-year-old during the COVID-19 lockdown, ensuring comprehensive learning and academic development in a challenging remote environment•Specialised in algebra and chemistry, providing targeted instruction to boost student performance in maths and science

• Managed a group of 6-10 overnight campers between the ages of 8-18 years old• Ensured camper safety during all activities, meals, and overnight stay• Set up, created plans, and prepared all activities each day• Guided and taught a range of activities including, but not limited to, woodworking, swimming, kayaking, arts & crafts• Followed safety and emergency procedures and guidelines, including CPR training• Worked individually with campers and helped foster a friendly environment to help them thrive outside of camp

•Restructured office within the first month, creating new strategies to improve production, organization, and financial gain• Provided hands-on high-quality and confidential patient care by managing appointments, billing,prescriptions, lab results, insurance authorization for both medication and procedures, and promptlyresponding to any request or complaints•Managed all credentialing/accreditations, medical society memberships, and scheduled both personal and professional appointments for the doctor •Interviewed, hired, and cross-trained all employees and externs, supervised a team of 2-4 people, and handled employee disputes •Corresponded and coordinated with various BASS departments (billing, credentialing, technical support, public relations, HR, etc), surgical centres, hospitals, pharmacies, health insurance companies, medical reps, and patients by all forms of correspondence (phone, fax, email, in person, etc.)•Filled in any position needed within the office, including reception and scribe, learning quickly on the go• Maintained office health and safety as dictated by OSHA (Occupational Safety and HealthAdministration) including but not limited to displaying up-to-date safety data sheets, enforcing strictprotocols regarding medication and injections/needle disposal, and maintaining full HIPAA (HealthInsurance Portability and Accountability Act) compliance.•Returned for 2 weeks in June 2018 to move office, assisting current manager by hiring movers, truck, storage unit, cancelling and switching accounts, and transitioning into the new officeAcknowledgements: Received verbal praise that I had accomplished more in a year in the office than what had been previously done for the past 20 years

•Utilized professional and approachable phone skills to book clients and developed excellent customer service skills by being both proactive and responsive to customer needs•Held 1hr small group presentations in an informative but entertaining way to potential customers •Quickly identified how best create a bond with each customer based on his or her personality, career, and needs to, leading to higher sales •Managed inventory of over $4,000 worth of product and kept necessary records associated with orders and purchasesAcknowledgments: Earned award for highest sales most weeks, achieved Star status by meeting company-wide monthly sales goals

• Opened and closed store, including money management and handling with POS system• Ordered produce and calculated inventory• Managed store, employees , and maintained high quality customer service• Handled all food steps including prep, slicing, baking, preparing/selling, and cleaning

• Cashiered• Prepped, cleaned, and restocked food stations• Food server at multiple stations• Prepared and/or cooked food (sandwiches, burritos, Italian, Asian, etc.)• Restocked shelves, containers, and cold storage• Cleaned dishes and pots and pans• Bussed and cleaned tables

• Faxed, scanned, and filed patient files• Organized filing system