● Cross functional application subject matter expert.o Netsmart Homecare and Netsmart MyUnityo Optimus EMRo Matrixcareo PointClickCare● Application management within citrix and window based systems platforms. ● Project management related to application implementations and major upgrade or conversions.● Support management and resolutions within the application and internal departments.● Documentation management, within and outside organization.● Vendor management and application resolution for end users.● Performs testing and implementation of new applications as necessary.

• Senior support management• IT hardware and software, infrastructure and training management.• Medinformatix, Electronic Medical Record development, training, and implementation.• Quality Assurance Officer for programs, systems, and personnel.• Policy and Procedure Author• Meaningful Use Knowledge Stage 1 and Stage 2• Healthcare Accreditation and Regulation Management

• Registered Polysomnographic Technologist• Quality Assurance Supervisor for 10 employees.• Technical Protocol Writer and Revision writer• Computer Support and Technical Training.• End user support and Report Development.

• Registered Sleep Disorders Technician• Oversaw the day-to-day operations in the Sleep Disorders Center, direct management of 5 technicians.• Assisted with hiring, team member evaluations, budgeting, developing new programs and marketing.• Performed sleep studies at each sleep center, in a network of 20 state hospitals in Georgia.• Assisted with the generation of accurate reports by tabulating sleep/ wake and clinical event data.• End User Support