Client Technology Services
Pittsburgh, Pennsylvania, Us
Client Technology Services - February 2015 - November 2015- Provided support for The Hershey Company. - Provided support for 14 East, 11 East, 27NE and Aviation buildings- Provided level 2 support for all users throughout the buildings- Updated asset tracking and management with newly deployed laptops, iPads, and iPhones- Supported sales conferences across the United States with level 2 technical support- Occasional travel as requiredHelp Desk Analyst - February 2014 - February 2015- Provided global support for The Hershey Company. - Provided Teir 1 technical support for local Hershey Employees and Contractors.- Provided Teir 1 and Teir 2 technical support for remote employees and field sales.- Assisted with desktop support repairs as needed for remote users and maintaining quick turn arounds for shipments of new or existing equipment.- Provided a wide array of support including, SAP, Active Directory, Cisco phones, mobile phones and tablets. - Providing assistance with integration and implementation of Microsoft SharePoint