Leading various hospitality projects from pre-opening to company transitions. Evaluating properties incognito or announced with a detailed report providing valuable feedback of guest experience. Training associates to drive guest engagement.

At WTF! Walk The Floors, we are committed to cultivating hospitality. We train hospitality driven professionals, on the impact that being engaged and involved in their daily operation can bring to those they serve.We equip teams with the tools they need to start operating in a genuine way, through our fun, engaging and impactful full-day training program. We create a framework and build a platform that takes operations to the next level. We convey our message around the topics of:> Self Accountability> Service Etiquette> Growth Mindset> Failure Recovery> Purposeful Culture> Authentic ServiceAs part of our promise to delivery training in a way that is meaningful, we host a podcast weekly, where we share mouth-opening stories to set the tone and educate our audience on how to cultivate hospitality.(Our podcast is on YouTube and all major podcast stations)

Female Founders in Hospitality is a global network of inspiring women who are building companies in the travel and hospitality industry. FFiH provides a platform to share best practices, access resources and advance the next generation of founders who will change the travel and hospitality landscape.

We are disrupting the "standardization" in Luxury Service. A new inclusive hospitality program tailor to all luxury lodging businesses. The conceptual program drives to "Reveal the Authenticity" from each property based on today's luxe travelers' priorities and social distancing practices while maintaining personalized and unique service.

Assist accounts in Housekeeping, Overnight Cleaning, Stewarding and Public Areas. Train staff at pre-opening accounts. Audit accounts based on company standards.

Conduct orientation sessions and arrange on-the-job training for new hires. Instruct ongoing technical training and personal development classes for associates. Develop and organize training manuals, multimedia visual aids, and other educational materials. Create a positive associate work environment with recognition gatherings and social events.

Responsible for overseeing AM Attendants & Housemen in a union environment. Conducted daily inspections for arrival rooms and review with staff. Assist planning VIP transient and groups stays. Strong leadership role in revising Room Cleanliness Project with multiple departments. Conduct weekly department audits on service standards and train new staff.

Report to properties around the country an overall synopsis of a typical guest in a luxury environment. Trained and certified in over 550 hotel standards. Identify service strengths and opportunities for improvement.

Conducted new hire orientation. Managed hotel guest surveys and analyzed trends for the hotel. Improved daily standards of operation to be a premier luxury property.

Handle all group reservations, inventory and special request. Protecting the hotel sell strategy while keeping the client satisfied. Communicating to meeting planners all updates of their group. Catering to guests request in a business hotel environment. Resolve guest opportunities on a daily basis. Assisted in planning the work environment that affects me.

Made sure all guest rooms were top quality and ready by check-in time. Coordinate VIP rooms and special attention guests. Managed in a union environment.

Responsible for overseeing performance of Front Desk Agents. Assist bellman, front door, and concierge perform daily duties. Handle guest complaints to their satisfaction.

Assisted managers in creating contracts, e-mailing clients and answer queries. Assisted clients with suggestions and questions pertaining to their event. Provided proper telephone etiquette to external and internal callers.

Going above and beyond to create memorable guest experiences. Responsible for checking guest in and out of the hotel. Handling guest request in a timely manner.

Maintained positive relations with staff and customers in high-volume atmosphere. Opened and closed the operation with caution and proficiency. Assisted serving all other restaurants on property.

THE START: This is the beginning of my career in hospitality! I wanted to be an elementary teacher, so I got a job in high school at the Ritz-Carlton babysitting and leading children's activities. However, I quickly realized I wanted to avoid working with kids and fell in love with hospitality service.