As the Director of Process Optimization at Liberty Source, I led a team of project managers, a reporting analyst, and a technical writer to drive strategic improvements and achieve operational excellence. My role required bridging business and technology functions, ensuring cross-departmental alignment, and optimizing processes to promote sustainable growth.I successfully implemented Jira and ClickUp as project management platforms, streamlining workflows, enhancing accountability, and optimizing resource allocation. In addition, I managed cross-functional initiatives, acting as a key liaison between business units, technology teams, and external vendors to ensure seamless project execution.One of my core achievements was developing and executing AI training processes, creating prompts, and writing detailed responses to train models for text and image generation. I also evaluated AI-generated outputs and provided iterative feedback to refine model performance and ensure quality alignment.I designed and managed process flows for annotation projects across multiple media, including text, image, video, and AI prompt training. Moreover, I spearheaded new client implementations by developing comprehensive project plans, mitigating risks, and defining KPIs to measure success and ROI.Using statistical models and data mining techniques, I analyzed complex datasets to provide actionable insights and solve challenging problems. I also prioritized mentoring and coaching team members, fostering a collaborative and growth-oriented environment to drive team performance.#ProcessOptimization #AITraining #ProjectManagement #DataAnalysis #StrategicPlanning #Jira #ClickUp #TeamLeadership #AIAnnotations #ClientSuccess

As a Solutions Architect at Bidgely, I led a variety of customer-centric initiatives, seamlessly integrating customer web applications and data warehouses into our advanced product suite. I also spearheaded the discovery and implementation of core product enhancements, collaborating across global, multifunctional teams.My efforts drove significant improvements in customer experience and accelerated time-to-market, ensuring our solutions delivered high impact. By empowering cross-functional teams and fostering a culture of innovation, I helped unlock their potential and enhance product outcomes. With a focus on efficiency and strategic insight, I propelled our offerings to new levels of excellence.#SolutionsArchitecture #ProjectLeadership #Innovation #CrossFunctionalCollaboration

As a Lead Business Analyst within a globally recognized company specializing in energy efficiency program implementations, I managed a diverse portfolio exceeding $50M. My primary focus was on optimizing the resolution of 2020 utility rebates while leveraging subject matter expertise to drive transformative process improvements.One of my key achievements was developing and executing a strategic transition from data spreadsheets to a modern web-based platform. This initiative streamlined operations by consolidating downloads, completions, and uploads into a unified system, significantly enhancing operational efficiency.I also transformed commercial energy rebate application methodologies by applying over 500 complex calculations to unlock web-accessible savings and improve user functionality. The impact of my efforts resulted in improved workflows and optimized utility operations for key clients, including BGE, SMECO, Pepco, Delmarva, PSO, Washington Gas, PECO, and Dominion Energy - SC (DESC).#LeadBusinessAnalyst #EnergyEfficiency #ProcessImprovement #Innovation #ClientSuccess

As the Data Migration Team Lead, I advanced operations for a central hub managing air travel transactions and reporting strategies. My role focused on improving daily objectives by leveraging IT expertise to design and implement efficient processes, including a key initiative to streamline ticketing data intake from airline clients.I played a pivotal role in the development of the industry’s largest data warehouse, which managed over 1.2 billion tickets annually. Acting as a liaison, I collaborated closely with IT staff, Program/Project Managers, and partners to ensure seamless coordination and execution.Strong communication was central to my success, as I regularly informed stakeholders about project progress and outcomes. Additionally, I identified, analyzed, and highlighted critical data insights to support and drive acquisition strategies, ensuring alignment with business goals.#DataMigration #TeamLeadership #ProcessOptimization #Collaboration

As a Business Analyst, I successfully executed strategies to extract and analyze key business data, providing actionable insights to help clients achieve their strategic goals. Leveraging my business acumen and analytical expertise, I delivered accurate recommendations aligned with clients' professional objectives.In this role, I demonstrated both leadership and collaborative teamwork, driving improvements in business operations. My strong communication skills enabled effective engagement with clients, ensuring alignment with their needs and expectations. Through subject matter expertise and strategic insights, I facilitated the successful completion of projects, enhancing productivity and client satisfaction.#BusinessAnalysis #ClientSuccess #Leadership #ProcessImprovement

As a Product Manager, I demonstrated strong leadership and supervisory skills by managing the full lifecycle of projects, from concept to completion. Leveraging my IT expertise, I enhanced operations for a leading internet travel company, which specialized in booking services and travel planning solutions.In this dual role, I not only oversaw projects but also designed interfaces for airline booking systems. My experience proved invaluable, particularly when working on high-profile client projects, such as those for IBM, the company’s largest global business traveler partner.I developed and implemented strategies to ensure efficient delivery of project milestones. Through close collaboration with development teams and coordination with stakeholders, I ensured seamless alignment with business goals. My ability to identify innovative solutions further accelerated project completions, driving operational success and improving outcomes for key clients.#ProductManagement #Leadership #TravelTech #ClientSuccess #ProcessImprovement

Led the development and deployment of a web-based profile management platform designed to consolidate and standardize 3 million disparate profiles across 8,500 corporate clients. Developed cross-functional plans, including detailed product requirements and specifications, while collaborating with developers and leveraging client feedback to enhance product functionality.Recognized for exceptional prioritization, decision-making, and milestone achievement, even under resource constraints, to meet both internal agency and external corporate needs. Delivered tailored solutions that resulted in high levels of customer satisfaction.Successfully negotiated the approval of a custom XML data migration tool to import unstructured, “dirty” data from the Sabre Reservations System into NetProfile, evolving the platform to accommodate growing back-office requirements.Spearheaded the testing function, creating and managing test cases while serving as the subject matter expert to ensure acceptance criteria were met for extraction tools developed by Ascential.#ProcessOptimization #DataMigration #PlatformDevelopment #ClientSatisfaction #ProjectLeadership

Evaluated technology-driven initiatives to meet functional, technical, and marketing requirements, conducting targeted QA activities for internal automation and tailored corporate client solutions. Analyzed competitor profile management tools to inform strategic placement and designed processes for migrating unstructured data onto new web-based platforms.Assessed multiple Global Distribution Systems (GDSs) including Worldspan, Apollo, and Sabre for NetProfile development, identifying the least common denominator to ensure system compatibility. Created and modified Regular Expressions to maintain data integrity throughout migration efforts.Led functional testing for new applications, identifying bugs, recommending enhancements, and resolving issues. Utilized Mercury Interactive Suite and MS SharePoint to perform QA checks on proprietary software, ensuring seamless integration and optimal performance.#QA #TechnologyAssessment #DataIntegrity #GDSCompatibility #Automation

Coordinated security checkpoint logistics for multiple Alaskan commercial airports in collaboration with TSA personnel, airport executives, managers, and key stakeholders, ensuring compliance with the Strategic Airport Security Rollout initiative.Strategized equipment delivery, inventory control, and operational needs for airport construction and renovations, ensuring alignment with local, state, and federal regulations. Worked closely with technical teams, TSA staff, and flight line personnel to analyze and define operational requirements.Facilitated planning meetings to identify optimal solutions, provided actionable recommendations, and conducted on-site follow-ups to ensure milestones and goals were met efficiently.#LogisticsPlanning #AirportSecurity #StakeholderCollaboration #RegulatoryCompliance

Led a critical initiative to retain a major U.S. Navy contract by overseeing the development of a customized interface for seamless communication between Navy systems and the Sabre Central Reservation System. Collaborated with senior management, vendors, software engineers, and operations teams to define project scope and develop test and implementation plans, ensuring scalability for future growth.Coordinated beta testing at Norfolk Navy Base and managed nationwide deployments at key sites, including Pensacola, Pearl Harbor, San Diego, and Groton.Additionally, served as project lead for the development, testing, and implementation of a custom interface to transfer Geico’s Travel Management Software into Sabre via FTP. Designed a tailored interface for the client HUD, optimizing data transfer and system functionality.#ProjectManagement #SystemIntegration #StakeholderCollaboration #DefenseContracts