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Senior level Product and Operations Manager for software and hardware products and services. Skilled in definition, design and development of software and hardware systems, as well as all phases of the sales, operations and support processes. Successful as both an engineering and business leader. Ability to adapt quickly and use diverse background to build teams, solve problems and improve processes. Seeking a leadership role in a small, high-growth technology startup.Specialties: Product Management, program management, agile development, high availability web services, sales support, solutions engineering, account management, leadership, customer support.
Sunnyvale Community Services
View- Website:
- servicenow.com
- Employees:
- 5
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Board MemberSunnyvale Community ServicesSunnyvale, Ca, Us
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Director Software Enigineering ManagementServicenow Sep 2023 - PresentSanta Clara, Ca, UsManaged a team of senior developers and architects responsible for CMDB modeling and integrations. -
Principal Technical Program ManagerServicenow Feb 2022 - Dec 2024Santa Clara, Ca, UsManage programs across the Data Foundations portfolio of products including CMDB, Service Graph Connectors, Configuration Data Management (CDM) and Policy as Code Engine (PaCE). Successfully managed the V1.0 delivery of DevOps Config powered by CDM and PaCE. Additionally, support internal initiatives driving performance/scale, application telemetry and team restructuring. Finally, drive the semi-annual product development planning process.
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Sr Staff Technical Program ManagerServicenow Jan 2020 - Jan 2023Santa Clara, Ca, UsWorked with Product Management, Development and Technical Alliances to launch the Service Graph Connector program to drive consistency, quality and performance into ServiceNow Configuration Management Database Integrations. This included integrations built by both ServiceNow and our partners.
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Product Manager - Security Operations Business UnitServicenow Jun 2016 - Dec 2019Santa Clara, Ca, UsResponsible for re-platforming of BrightPoint Security technology post-acquisition. Product Manager for the custom user interface implemented for the Security Incident Response product.Manager of Outbound Product Management team. Responsible for:1) Coordinating the go-to-market activities associated with the major releases.2) Developing collateral for major releases and field sales demos.3) Technical support of customer escalations.4) Managing the Product Advisory Council.
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Vp Product DeliveryBrightpoint Security, Formerly Vorstack (Acquired By Servicenow 6/2016) Feb 2012 - Jun 2016San Mateo, California, Us- Assist in the development and management of the product roadmap.- Manage agile development process and release cycle.- Provide technical sales support.- Ongoing customer support. -
Sr. Director, Product ManagementLiveops Mar 2009 - Jul 2011Austin, Tx, UsMaintained technology roadmap to support $100M+ call center outsourcing services with a focus on improving agent quality and entering new business verticals.Defined product requirements.Functioned as Product Owner in agile development process.Performed Sales Engineering and Solution Engineering support for key customers. -
Chair, Liveops Foundation CommitteeLiveops Jan 2008 - Jul 2011Austin, Tx, UsResponsible for corporate philanthropy program that won The Entrepreneurs Foundation Company of the Year 2008.
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Sr. Director Of Client Services - EnterpriseLiveops Aug 2007 - Mar 2009Austin, Tx, UsBuilt team of 10 people to provide Account Management, Professional Services and Customer Support to both platform and outsourcing services customers of the newly formed enterprise business unit.Worked with Sales to qualify opportunities in the pipeline.Managed key customer relationships.
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Sr. Director Of Network OperationsLiveops Aug 2006 - Aug 2007Austin, Tx, UsResponsible for improving service availability of the web and telephony platform through geo-redundancy, automated failover and other high availability practices.Managed $4M budget to support both corporate IT and the 24x7 service operations of on-demand contact center platform.Led team of 24 people including system administrators, network administrators, database administrators and network operations center (NOC) engineers.
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Senior Director Of Client Services, Hosted Call CenterLiveops Jul 2005 - Aug 2006Austin, Tx, UsManaged team of 3 people to provide Account Management, Professional Services and Customer Support for LiveOps first on-demand platform customers.Provided Sales Engineering and Solutions Engineering support for key customers.Co-inventor on US Patent 8009821 “Stores as call center resources”
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Lead Program ManagerMicrosoft Jul 2001 - Jul 2005Redmond, Washington, UsLead Program Manager MSN OperationNetwork Operation Program Management lead managing PM team that supports planning, development, deployment and management of Internet facing services for MSN in the television space. These services include MSNTV, MSNTV2, Broadcast Services for UltimateTV, TV Listings for MSN and Windows MCE, Remote Record, etc.- Manage team of six direct reports that provide program management support. Focused on building capabilities in this young team.- Responsible for development and management of $20+ Million fiscal year budget.- Service lifecycle responsibility from envisioning phase through production deployment and management. - Manage internal customer relationship.- Develop and execute project plans through cross-functional teams.- Implement process improvements that improve service delivery. -
Engineering Project Leader/Firmware ManagerAxiohm Transaction Solutions Jul 1998 - Jul 2000Fr- Managed six person engineering team responsible for firmware development and validation on revenue-leading products in an ISO9000 environment. - Project lead for the $0.5 Million development of a USB interface. Negotiated third-party contracts and licensing to support internal development.- Responsible for recovery plan of firmware development for Axiohms latest Point-of-Sale printer products that now account for approximately $50 Million in annual revenue. - Worked with worldwide customer base to develop specifications and solve issues. Resulted in Asian printer products for Japan and Korea.- Worked with third parties to provide contract solutions to our product needs.- Coordinated development efforts between our other engineering sites in Wyoming and France.- Coordinated all engineering hiring.- Involved in new product planning process. -
Senior Systems EngineerIntel Corporation Jun 1994 - Jul 1998Santa Clara, California, Us- Managed a team of four engineers and a technician who were responsible for, > Developing and deploying software tests and procedures to evaluate BIOS initialization of Intel chipsets. > Maintenance and upgrading of Intels Bus Master IDE driver for Microsoft Windows Operating Systems.- Worked with Microsoft Windows Hardware Quality Lab to assure that OEM platforms containing Intel chipsets obtained logo certification- Responsible for groups new college graduate and experienced hiring for PCDs Manufacturing and Systems Engineering Group.- Championed the development of two courses at local colleges to train students in skill areas needed by Intel. -
Senior Design EngineerIntel Corporation Sep 1990 - Jun 1994Santa Clara, California, Us- VLSI Design engineer working on iFX8160 and iFX880 Flash FPGA. > Performed logic changes and setup and performed full-chip simulation. > Provided CAD tool support including automatic array programming and verification, and circuit optimization tools. > Performed first silicon evaluation of the iFX8160.Senior Design Engineer Intel Connectivity Division - VLSI Design engineer working on 89C127FX Modem Analog Front-End. > Implemented all logic changes required. > Managed tape-out process. > Performed first silicon design verification and debug.- Assisted in the development of expert system test vector translator for 82595 LAN controller.
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Associate Development EngineerThe University Of California At Davis Jul 1989 - Jun 1990- Developed laboratory experiments and trained students in computer design.- Ported real-time operating system from IBM PC to STD bus computer.- Managed industry donations.
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Consulting Design EngineerOsiris Corporation Jun 1989 - Jun 1990- Co-developed hardware and software for innovative pointing device for the personal computer for engineering startup. This included microcontroller firmware and PC software development.
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Design EngineerLuma Telecom Incorporated May 1988 - May 1989- Assisted in the algorithm and hardware development for patented color still-picture videotelephone modem. - Implemented modem in general purpose TI DSP.
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Research AssistantThe University Of Michigan Sep 1986 - May 1988Ann Arbor, Michigan, Us- Designed and built a high-speed, multi-channel current source for neural stimulation. This device was used in auditory research. -
Development EngineerEastman Kodak Company Jun 1984 - Aug 1986Rochester, New York, Us- Contributed to the development of patented image processing algorithms in a microfilm and paper scanning systems.
Scott Lewis Skills
Scott Lewis Education Details
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Cornell Johnson Graduate School Of ManagementFinance -
University Of MichiganSignal Processing
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Cornell UniversitySignal Processing
Frequently Asked Questions about Scott Lewis
What company does Scott Lewis work for?
Scott Lewis works for Sunnyvale Community Services
What is Scott Lewis's role at the current company?
Scott Lewis's current role is Board Member.
What is Scott Lewis's email address?
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What is Scott Lewis's direct phone number?
Scott Lewis's direct phone number is +140872*****
What schools did Scott Lewis attend?
Scott Lewis attended Cornell Johnson Graduate School Of Management, University Of Michigan, Cornell University.
What are some of Scott Lewis's interests?
Scott Lewis has interest in Collecting Antiques, Exercise, Home Improvement, Reading, Gourmet Cooking, Sports, The Arts, Home Decoration, Health, Cooking.
What skills is Scott Lewis known for?
Scott Lewis has skills like Product Management, Enterprise Software, Cross Functional Team Leadership, Program Management, Start Ups, Product Development, Agile Methodologies, Customer Support, Cloud Computing, Account Management, Software Development, Analytics.
Who are Scott Lewis's colleagues?
Scott Lewis's colleagues are Kai T., Odies Williams Iv, Jd, Cfe, Cheryl Emin, Harminder Singh Saluja, Eric Villalobos Rojas, Parag Mone, Kai Guo.
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