- Conduct internal audit and assessment services related to Regulatory Compliance to increase compliance and reduce potential risk of fines and penalties; successfully transformed clients' low ratings to the higher award ratings within jurisdiction. - Provide project management, training, advice, and consultation to ensure failings are identified and resolved with manageable and cost-effective solutions. - Support various industries including banks, trusts, other financial institutions, law firms, corporate service providers, insurance agents/brokers and companies, in various jurisdictions, with translation of regulatory obligations and overall operational support through short and long-term contracts.- Maintain affable relationships with relevant authorities to ensure compliance with periodic reports, new laws, and best practices, building a foundation for regulatory support and openness when problems arise.

- Regulating the adherence of the Companies, Partnership, Trademarks, Patents and Business Names Ordinances- Developing policies, procedures and manuals for internal use by the department and external use by clients- Executing process improvement plans for increased efficiency- Reviewing and submitting recommendations to enhance existing legislation- Maintaining a rapport with other statutory bodies and government offices- Managing 20 plus employees across multiple locations

Apprenticeship Training to become a qualified attorney in the Turks and Caicos Islands• Managed applications for probate and letters of administration, including estate management, valuation of estate, and other matters• Legal drafting, legal research, and legal due diligence for property and development transactions ranging in value up to a quarter of a billion.• Provided documentational support and management of immigration applications and cases. • Legal drafting for contracts, business transactions and other.• Consulted on civil ligation matters• Supporting the Compliance Team with annual reviews, annual risk assessments, organization of files and overall maintenance of client profiles as it relates to due diligence requirements

Developed, maintained, and revised policies and procedures to ensure organizational compliance across all areas of risk management. Continuously monitored and identified business risks, providing effective solutions for remediation. • Redesigned the company’s database tool in collaboration with the developer to support the compliance and customer service teams; completed source coding and managed outputs • Fulfilled all legal and regulatory obligations associated with the MLRO and Compliance Manager functions with sign-off from the MLRO where appropriate• Conducted and advocated for regular compliance and industry applicable training for customer service compliance team employees; designed and delivered a year-long training program for senior managers on leadership and communication skills to enhance organizational relationships and productivity• Maintained affable relationships with relevant authorities to ensure compliance with biannual process reports, new laws, and best practices, building a foundation for regulatory support and openness when problems arose

Directed trust administration requirements, including drafting resolutions, minutes, and memos on file; opened client bank accounts; and aided with requests from settlors or beneficiaries.• Reviewed all client relationships across 10 families and 100 companies to ensure enhanced due diligence with associated recordings • Performed all duties for the formation and maintenance of companies, including overseeing incorporation requirements as well as maintaining registry documents & directing correspondence• Designed a process for cross-referencing one client across multiple files and entities, dramatically reducing wasted time and physical resources for internal reviews• Rectified all recalcitrant files down to a manageable level acceptable by Board standards for approximately 20 companies and families

Managed daily customer inquiries and complaints for up to 20 clients at a time. Performed two-to-five sales calls per day to potential clients and existing customers to acquire new business and maintain fruitful relationships, respectively.• Closed approximately $2M in loans for just one client and on-boarded around five new clients• Prepared all required documents for approval of around 100 new and existing credit facilities • Utilized Moody’s Risk Analyst to define risk and financial coverage based on balance sheets along with ClientNet as well as PiSCO & Sage to manage clients and determine security coverage respectively

Analyzed clients’ financial statements, credit card histories, and security documents to control the level of risk and implement means of mitigation, including leading proactive annual reviews of high-risk accounts to identify fraudulent activities.• Exceeded expectations by adapting to the role in less than three months; identified uncollected fees on numerous accounts and developed more efficient processes for allocation of assignments to consistently meet deadlines or finish ahead of schedule• Conducted annual review of Merchant Service and Cash Management Service to determine profitability to bank and service suitability to customers • Obtained periodic customer reports to confirm repayment capabilities and identify potential new services • Oversaw Account Officer responsibilities during a three-month absence in addition to maintaining existing duties

Project for Warehouse Operational Procedural Improvement ProjectInterviewed Subject Matter Experts in the Warehouse department to summarize best practicesCreated Procedural Map to identify gaps in procedures after daily warehouse operational current proceduresDrafted step by step procedures to capture best practice procedures and eliminate gapsDraft illustration diagrams and strategic plans for managerial approval on any changes made for improvementsTrained staff on newly improved procedures through facilitator led sessions and computer based training, with validationsPresented comparison of “current” procedures with improved procedures to executive staff to illustrate success of projectProject for Reducing Service Incident within Warehouse Operational DepartmentImplemented metric reports for managing performance standards and analyze to determine deficiencies or successesHosted bi-weekly meetings to review reports and ensure actions to reduce service failures, assisted where necessaryAny other projects or tasks assignedDeveloped and maintained the new Training Department Website to replace an outsourced website.Redrafted inland proceduresWorked with IT department to improve Human Resource reward program by utilizing a record retention program

Project for Procedural Documentation and LCL Profitability ImprovementManaged project to review and rewrite all departmental procedures to implement effective best practices to use as a reference for current employees. Trained as requiredAssisted with the project for LCL (Less than Container Load) Profitability Determined service to a particular port was being underpriced costing the company approximately $4,000 per weekDeveloped a zero-based budget by researching and analyzing departmental financial reportsProject for Improving Documentation Accuracy Managed and trained 9 employees to increase accuracy, resulted in an average increase of 76% to 91%. Project Customer Service Improvement and Import Procedural DocumentationSuccessfully replaced Project Manager with 5-yr experience by ensuring timely completion of Project Project: Service Incident Reporting System Project was to design and develop an add-on module so that customer complaints could be housed in detail. The data could then be extracted for analyzing and reporting. Analyzed customer complaints and service failure in order to develop the program and user requirementsDeveloped new procedures to reduce failures to the comply with governmental regulations in the Imports DepartmentTrained 7 employees on any new procedures developed. Developed Reporting Metrics to track employee compliance and performance for ImportsAttended 36 month Management Trainee Classes and Orientations ProgramOrientations included Marketing Department as Marketing Specialist, Sales National Accounts Department as Sales Coordinator, Trucking Department as Dispatcher

Responsible for appropriately responding to customer inquires, seeking customer documentation for services, processing billing for customer services, upholding governmental regulations for import and export cargo, expediting import cargo through to ultimate consignee and maintaining equipment inventory. These functions were handled in conjunction, firstly under the Bahamas Trade (only exports) and secondly under the Hispaniola Trade (exports and imports). This position also required the completion of a certification program.

Data Entry for deposits and payments. Assisted with the balancing of accounts on a daily basis.

Entered all data for the quarterly analysis of company services. Also assisted in the analysis of data charts, tables and reports for recommendations for future improvements.

Entered client information to create and/or modify policies, prepared insurance policies and weekly premium finance reports for clients, held all related duties as a Customer Services Representative and Desk Clerk. Also assisted with filing and inventory duties.