Shannon L. Hunt, M.Ed. Email & Phone Number

Cleveland, Oh, Us

Cleveland/Akron, Ohio Area

As part of OverDrive's Talent Management team, manage and facilitate new employee orientation & onboarding programming, facilitate interview skills training for all new managers and other designated team members, and deliver annual training and orientation for OverDrive mentoring program participants. Anticipate the need for new training programs and research, develop, and provide direction for appropriate solutions. Use training and development best practice to manage a variety of training programs and events for OverDrive team members. Collaborate with other teams to create and facilitate customized training, such as team building activities and public speaking best practices.

Cleveland/Akron, Ohio Area

Led OverDrive's product training team and ensured world-class customer service through continuous team development of training content, technology, measurement, and evaluation. Anticipated the need for new training programs and research, develop, and provide direction for appropriate solutions. Guided team development and implementation of training to support new products, product releases, and markets. Used training and development best practice to manage a variety of training programs and events for OverDrive customers. Implemented a team professional development program to ensure ongoing training industry knowledge and skill building.

Cleveland/Akron, Ohio Area

Delivered live and computer-based product training for OverDrive partners. Used training best practices to create and maintain product training content, including presentations, scripts, and demonstrations. Highlights: • Created and launched Shift into OverDrive, the company’s new hire orientation program.• Coordinated company-wide employee engagement events. • Provided project management assistance to HR to launch OverDrive’s mentoring program.

Cleveland/Akron, Ohio Area

Responsible for providing the vision, structure, culture, and environment to enable the Chapter to meet the mission and goals created as a team.Assured ATD Chapter Operation Requirements were met. Provided encouragement, support, resources, and feedback to individual Board members. Validated vision, mission, and goal setting. Established and maintained effective processes and communication to serve members effectively. Assured operations functioned effectively to understand member needs and deliver superior service. Reviewed the progress of goals, strategies, and projects at monthly Board meetings. Lead monthly Board and chapter meetings. Represented chapter professionally and ethically in all business functions/organizational activities. Participated in the development and implementation of strategic planning for the chapter.Co-facilitated the "Gain and Retain: Proven Techniques for Driving Member Value and Engagement" session at the ALC 2013 Chapter Leaders Conference, Arlington, VA.

Cleveland, Oh

Managed chapter professional development programs and events, including topic and speaker selection, venue selection, and overall event management and reporting. Planned and managed on-going relevant chapter professional development programs and networking events. Created and sent on-line event and program announcements, including copy writing and layout design. Administered program events within budget. Attracted and secured speakers and facilitators who addressed the concerns and interests of the membership. Coordinated logistics for programs; created and managed event-related content on the chapter website at www.astdcleve.org. Collected and reported on participant feedback of programs, and used feedback to plan future events.Co-designed and co-facilitated the "Gain and Retain: Proven Techniques for Driving Member Value and Engagement" session at the ALC 2012 Chapter Leaders Conference, Arlington, VA.

Independence, Oh

Supervised three credentialed trainers. Collaborated with internal stakeholders to address training needs for staff end users. Used system knowledge to design and deliver just-in-time training documents. Managed training logistics and follow-up, including assessments and evaluation data. Highlights: • Principal Trainer/Instructional Designer in Epic Systems billing and coding system applications• Customized Epic lesson plan templates to incorporate training needs for Clinic specific workflows.• Managed simultaneous, multi-site system go-live training in Cleveland and Weston, FL.

Independence, Oh

Assisted with the facilitation of back-end revenue cycle systems training. Facilitated problem solving and acted as a resource for internal customers. Created performance support assets.

Cleveland, Oh

Developed and managed programs for adult work adjustment training. Designed curriculum and gave one-on-one instruction to clients participating in Microsoft computer training. Designed and facilitated on-going seminars to help participants gain the knowledge and soft skills needed to successfully transition back into the workforce. Provided job search skills training, job placement services, and employment coaching.

Northeast, Oh

Facilitated on-going new hire orientation in collaboration with the Corrections Training Academy. Designed and implemented curriculum and facilitated the delivery of yearly staff in-service training. Designed and delivered training and provided supervision and program management for the Department’s statewide network of 60+ staff liaisons. Responsible for staying up-to-date on state law and policy; advised and trained executive and line staff on new developments and policy changes. Highlights: • In conjunction with Ohio Parole Board staff, established and managed regional monthly meeting opportunities for crime victims in Northeast Ohio, resulting in a 30-35% increase in victim participation over a two and a half year period.• 2005 – Chairperson, Annual OVS Victims’ Rights Week Volunteer Appreciation Banquet• 2005 – 2008 Community Outreach Educator – Cuyahoga County Council on Sex Offender Issues

Cleveland, Oh

Participated in recruiting, hiring, and training staff and volunteers. Designed and implemented training curriculum addressing law enforcement and sexual assault issues. Facilitated training for all Cuyahoga County police departments, county prosecutors, and county Grand Jury members. Developed and managed a 24-hour volunteer advocacy program resulting in the availability of specially trained advocates to provide support to clients through the county criminal justice system.Highlights: • Trainer & Role Play Facilitator – Cleveland Rape Crisis Center Direct Services Volunteer Training• 2000-2002 – Chairperson, Cuyahoga County Justice System Advocacy Committee

Master Of Education (M.Ed.), Adult Learning & Development

Certificate, Technical Communication

Core coursework completed through the Monte Ahuja College of Business Professional Development Center: Technical Communication: Core.

Certificate, Event & Meeting Planning

Additional coursework includes Event Planning: Trends & Technology Fall 2012

Bachelor Of Arts (B.A.) - Dual, Political Science And Sociology

Activities and Societies: Member of Alpha Kappa Delta - Sociology Honor Society, University AIDS Coalition, STARS - Students Teaching.