Slim Jbir Email & Phone Number
Who is Slim Jbir? Overview
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Slim Jbir is listed as Vice President Customer Service at GardaWorld, a with 88 employees, based in Montreal, Quebec, Canada. AeroLeads shows a matched LinkedIn profile for Slim Jbir.
Slim Jbir previously worked as Director of Operations at Targray and Director of business processes and compliance at Msc Mediterranean Shipping Company. Slim Jbir holds Green Belt Certification, Six Sigma from Mcgill University.
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About Slim Jbir
Prominent and accomplished leader with a track record of 18+ years in progressively challenging managerial roles, with a history of exceeding company goals utilizing consistent and organized practices. Resourceful Business Administrator with extensive experience in international transportation, logistics and customer service, showcasing advanced knowledge of business operations. Adept at leading teams, solving problems, and streamlining processes to reduce costs and enhance organizational effectiveness. Possess independent decision-making skills and a keen judgment that contribute to overall company triumph.
Slim Jbir's current company
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Slim Jbir work experience
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Director Of Operations
Current● Oversee a fleet of tank cars, ensuring optimal utilization, maintenance scheduling, and compliance with safety and environmental regulations. ● Optimized asset capacity (fleet and terminals) allowing a monthly cost reduction of $102K.● Directed the day-to-day operations of multiple fuel terminals, managed capacity planning and forecasting, ensuring sufficient resources were available to meet demand.● Implemented inventory management systems to ensure accurate tracking of biofuel levels, reducing stockouts and excess inventory costs.● Led the setup and commissioning of new fuel terminals, including site selection, equipment installation.● Negotiated long-term contracts with suppliers, vendors, and transportation providers, securing favorable terms that supported company profitability.● Created and executed logistics strategies that optimized the transportation and storage of biofuels, reducing costs and improving delivery timelines.● Ensured all terminal operations and tank cars fleets adhered to industry regulations and safety standards, minimizing legal and operational risks.● Led cross-functional teams of different divisions (renewable fuels, feedstock, environmental credits and compliance) fostering collaboration and operational efficiency.● Managed relationships with key vendors and service providers, ensuring high levels of service and resolving any operational issues promptly.● Led the negotiations on a 2 longstanding commercial disputes and avoided $600K of cost.
Director Of Business Processes And Compliance
● Improved NPS by 7 points within 9 months of management. ● Engineered a customs process improvements resulting in $170K in revenue and $57K in cost savings.● Build and enforced governance which elevated the transportation delivery accuracy from 66% to 92%.● Negotiated contracts with carriers and vendors and achieved a cost saving of 35%.● Attained 25% increase in productivity and a 15% error reduction by documenting processes.● Managed an off-site team in India and ameliorated the transaction process time by 50%.● Initiated and conceptualized 4 automation projects (RPA) which cut labor cost by 15%.● Restructured the communication flow among 4 departments and mitigated emails pollution by 75%.● Created an automated workflow to address a budget deficit of $1.7M.● Appointed as a change management sponsor to facilitate the implementation of a new technology
Regional Director Of Customer Service
● Founded service teams in 4 countries and delivered a regional project at 15% less than budget.● Reached the KPI in 3 countries, within the hyper care period of an organizational restructuring.● Developed an Ecommerce strategy for customers, achieving 85% conversion ratio within 6 months.● Redesigned the customer cross-functional onboarding, leading to 15% customer retention.● Outperformed the company's target with an increased customers portfolio of 12% in Mexico and Brazil.● Refined outsourcing strategy despite opposition, resulting in a saving of $165K.● Introduced a standardized on-boarding plan which lowered employee on-boarding time from 4 to 1 months and increased employee engagement.● Triggered an employee engagement strategy which helped decrease turnover by over 20%.● Earned a leadership position as a board member of the fully digital freight forwarder Ship4wd.● Led the selection of a global vendor by chairing cross-functional team committee.
Global Implementation Manager- Smartcs
● Directed a complex organizational change in 7 countries and delivered on-time implementation.● Persuaded and secured buy-in from C-Suite and facilitated change management by coaching mangers.● Elaborated a communication plan and obtained 87% employee satisfaction score.● Guided a UI/UX startup to improve a CRM user interface and curtailed process time by 30%.● Consulted by ‘’Wave’’ to design the BL release workflow, which led to reduce paper BL by 37%. ● Spearheaded a vital enterprise-wide business initiative that was adopted by 600 personnel.● Optimized dashboard to visualize core Key Performance Indicators saving 10 hr/w of reporting work.● Transformed Team Canada to become the gold standard in a global network of 118 agencies worldwide
Manager Customer Service
● Built a customer service department from inception and improved annual CSAT result by 8pts in 1 year.● Led Team Canada to the top 5 global ranking in the annual customer satisfaction survey (IPSOS-CSAT).● Directed the outsourcing of tasks to a 3rd party and generated 40% reduction in financial outlays.● Increased the net operating profit by 7% by negotiating preferential rates with truckers.● Nominated as member of an SAP design team among 25 other candidates
Import Traffic Supervisor
● Managed a team of 12 direct report.● Proposed and conceived a department centralization resulting in reducing case resolution by 40%. ● Moderated workshops to empower representatives, persuaded senior staff to contribute to building a succession plan and contributed to the nomination of 2 managers.● Reduced the transportation budget for automobile manufacturing company by 7%.
Logistics Process Analyst
● Enhanced terminal safety levels by successfully serving as a consultant for CN. ● Challenged and persuaded CN to correct a public tariff which led to cost reduction from $5K to $300.● Unveiled a process inefficiency and proposed a solution which saved $1.3M in claims cost.● Enhanced purchasing power through supplier consolidation and achieved a 25% reduction in costs.● Elaborated a revenue stream strategy along with a sales plan which generated $255K in year 1.● Consolidated several report and trained employees which eliminated 3 weekly hrs of manual work.● Awarded as the best employee of the year.
Intermodal Coordinator
Handling a weekly average volume of over 300 orders by coordinating with internal interfaces and house vendors to ensure a smooth and on time deliveries. Providing customers with tracking updates and manage their queries on daily basis.
Sales And Purchasing Manager
Leading the procurement and sales activities of parts and services and provisions to commercial ships and yachts.
Operations And Logistics Manager
Colleagues at GardaWorld
Other employees you can reach at targray.com. View company contacts for 88 employees →
William (Jay) Thompson
Colleague at GardaworldRothesay, New Brunswick, Canada
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VK
Vivek Kumar
Colleague at GardaworldGurugram, Haryana, India
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MÖ
Michaela Ölund
Colleague at GardaworldGeneva, Switzerland
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SC
Shantanu Choudhary
Colleague at GardaworldDelhi, India
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DK
Durgesh Kumar Pandey Cdcs®
Colleague at GardaworldSouth Delhi, Delhi, India
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HJ
Harold Jazy
Colleague at GardaworldMontreal, Quebec, Canada
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LR
Lee Ramer
Colleague at GardaworldSt Lazare-De-Vaudreuil, Quebec, Canada
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SR
Saurav Rawat
Colleague at GardaworldNew Delhi, Delhi, India
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SK
Santanu Kumar
Colleague at GardaworldWest Delhi, Delhi, India
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RT
Romina Tshitundu
Colleague at GardaworldGeneva Metropolitan Area, Switzerland
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Slim Jbir education
Green Belt Certification, Six Sigma
Certificate, Logistics, Materials, And Supply Chain Management
Bachelor'S Degree, Mechanical Engineering
Frequently asked questions about Slim Jbir
Quick answers generated from the profile data available on this page.
What company does Slim Jbir work for?
Slim Jbir works for GardaWorld.
What is Slim Jbir's role at GardaWorld?
Slim Jbir is listed as Vice President Customer Service at GardaWorld.
Where is Slim Jbir based?
Slim Jbir is based in Montreal, Quebec, Canada while working with GardaWorld.
What companies has Slim Jbir worked for?
Slim Jbir has worked for Gardaworld, Targray, Msc Mediterranean Shipping Company, Zim Integrated Shipping Services, and Rodeo Ship Supply.
Who are Slim Jbir's colleagues at GardaWorld?
Slim Jbir's colleagues at GardaWorld include William (Jay) Thompson, Vivek Kumar, Michaela Ölund, Shantanu Choudhary, and Durgesh Kumar Pandey Cdcs®.
How can I contact Slim Jbir?
You can use AeroLeads to view verified contact signals for Slim Jbir at GardaWorld, including work email, phone, and LinkedIn data when available.
What schools did Slim Jbir attend?
Slim Jbir holds Green Belt Certification, Six Sigma from Mcgill University.
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