With a solid background in managing operations and quality within Teleperformance, my expertise lies in elevating the customer experience through effective leadership and strategic training initiatives. Our team's commitment to excellence has been the cornerstone of delivering outstanding service.In orchestrating the seamless execution of contact center activities, my role as Floor Manager integrates customer service with performance management, fostering a culture of continuous improvement and coaching. Collaboration and a results-driven approach are the hallmarks of my professional ethos.