Stephanie Limones-Hernandez Email & Phone Number

United States

Chicago, Illinois, Us

Chicago, Illinois, Us

San Francisco, California, Us

I am currently associated with OpenTable as Bilingual Case Management Representative, and I deliver active functional assistance by developing new resources for Spanish and English-speaking customers as well as support agents. I ensure seamless workflow by testing new digital communication forums/processes and sharing feedback. I foster congenial relationships with clients by providing quality services with a focus on generating positive feedback.A few key achievements in this tenure include:• Recognized for increasing customer support articles by 84% and Spanish email template database by 204%.• Helped different departments by improving the internal bilingual communication channel.• Highlighted and resolved engineering bugs affecting all LATAM consumers.• Improved customer response times and satisfaction by establishing effective communication channels between Spanish Support Agents and LATAM's Sales and CSS team.

San Francisco, California, Us

As a Bilingual Customer Support Representative in 2018 at OpenTable, I rendered exceptional customer service to Spanish and English-speaking clients with an aim to attain positive word of mouth. I guided customers on product specifications and key features. I diffused escalated customer issues and problems associated with product usage and functioning. I kept abreast of product changes and processes with both English and Spanish-speaking customers.A few key achievements in this tenure include:• Improved the organization's ability to provide the best Spanish customer support by optimizing internal processes.• Built long-term relationships with customers for business growth.