Susan Lineberger Email & Phone Number

United States

• Act as a liaison between Support and Product to ensure any release related software defects are addressed and resolved in a timely manner
• Participate in daily SCRUM standups, backlog grooming, story pointing, and retrospectives with the Product Delivery team (utilizing Atlassian tools such as JIRA and Confluence)
• Provide key support for our Pre-Release program which provides a select list of strategic clients early access to quarterly software releases
• Test and provide feedback for off-cycle critical hotfixes

• Analyze and troubleshoot escalated client issues
• Provide a premium support offering for strategic clients
• Offer alternative solutions where appropriate to prevent disruption in client activities

Primary responsibilities are to monitor customer ticket queues and work with customer base end-users to resolve support requests, troubleshoot issues, and replicate scenarios for developers to address. Also, perform in-house testing of software and train customers on components of the system via web meetings.

Shelby Township, MI

• Produced payroll daily for PEO clients and assisted clients with all payroll needs (PrismHR software)
• Maintained employee files and client relationships on assigned accounts
• Assisted with employment verification and unemployment claims
• Handled all time sheet import processing
• Enrolled employees in Global Cash Card system
• Assisted employees with access to the Employee Self Service Portal

Troy, Michigan

Primary duties include Payroll (ADP), accounting, and administrative support

Troy, Michigan

• Compiled employee payroll data such as hours worked, taxes, garnishments and insurance to be withheld, and processing expenses. Inputed bi-weekly payroll into Paychex Payroll Processing system. Made required revisions.
• Processed all Canadian Payroll Requirements
• Responsible for mailing tax information at the end of the year, inputting new employees' information into the payroll system and updating names and addresses for existing employees.
• Tracked and maintained employee attendance, PTO, sick days etc…
• Maintained personnel files. Recording such items as exemptions, insurance coverage, and loan payments for each employee to update master payroll records. Audited employee records for accuracy.
• Responded to questions and concerns of in-house employees. Generated reports as deemed necessary.

Auburn Hills, MI

Provided superior customer service to assigned clients. Ensured that the clients' payrolls were processed timely and accurately utilizing HRPyramid payroll software.Processed payroll in a variety of methods for a variety of clients and be a central point of contact for all inquiries and issues.Trouble shooting client issues to determine the root cause.

Troy, MI

Collected and input contract worker’s hours into an Excel spreadsheet for the purpose of payroll and invoicingWorked with various payroll software programs including ADP, ConnectPay, and DarwinProcessed and submitted payroll for over 1100 employeesProcessed payroll changes such as pay raises, direct deposits, child support orders, and wage garnishment.