Susana Madariaga-Litwiller Email and Phone Number
As an executive assistant and facility manager, I have been providing administrative and operational support to the senior management team for over six years. I am responsible for managing the office facilities, coordinating travel arrangements, organizing meetings and events, and preparing reports and presentations.I have a legal assistant degree from Ontario Business College and a background in marketing coordination. I have successfully implemented marketing campaigns, analyzed sales data, and prepared marketing materials and proposals for various projects and clients. I have also developed my skills in teamwork, communication, and problem-solving, as well as proficiency in English and SpanishI am passionate about delivering high-quality service and exceeding expectations in every task I undertake. I enjoy working in a dynamic and collaborative environment, where I can leverage my skills and experience to contribute to the growth and success of the organization. I am always eager to learn new things, take on new challenges, and make the impossible possible.
Majorel North America
View- Website:
- teleperformance.com
- Employees:
- 10
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Executive Administrative AssistantMajorel North AmericaInnerkip, On, Ca -
Executive Administrative AssistantTeleperformance Dec 2016 - PresentParis, Île-De-France, Fr -
Marketing CoordinatorHutton Forest Products Inc. Feb 2016 - Dec 2016Cambridge, Ontario, CaCoordination of advertising, marketing, social media, web site, trade shows and events. Prepare marketing campaigns by collecting, analyzing, and summarizing sales data. Implement marketing campaigns by analyzing sales forecasts Preparing marketing strategies, plans, materials and objectives. Preparing and organizing presentations and proposals for the sales team when required. Proof marketing material to ensure they adhere to brand standards. Oversee the development and maintenance of a unified storage of presentations, meeting materials, marketing materials, and communications, so this information is organized and can be easily retrieved. Prepare an annual marketing plan including all aspects of marketing i.e. printed materials, multimedia marketing, social media, press releases etc. Monitors and tracks marketing budget.Prepare marketing reports by collecting, analyzing, and summarizing sales data. -
Sales & Marketing CoordinatorCanadian General Tower Aug 2014 - Jan 2016Cambridge, Ca -
Sales CoordinatorJake, Connor & Crew May 2011 - Aug 2013Kitchener, Ontario, CaPrimary responsibility is to take care of customer’s needs, and provide qualitycustomer service by addressing any questions or concerns quickly. Supportingthe sales team with processing orders, applying each order to the build list forthe production and shipping departments, while following up with customersconfirmations. Processing each order and creating and sending invoices in atimely manner, once confirmation of shipment is provided. Following up withany damage claims and processing and assessing each claim individually in atimely manner, while meeting high quality customer standards, and companypolicies regarding warranty issues. Keeping up to date with advertising schedule,through multimedia, or printed in order to maintain a company presence withinour market place. Preparing and scheduling all tradeshows and being the primary contact in order to organize all aspects of each tradeshow, including travel arrangements, advertising, and products needed for each show. Being a representative for the company for chosen tradeshows, having product knowledge and sales skills with the purpose of gaining new sales leads. Preparing presentations and proposals for potential new clients, for the sales team. Keeping up to date with our competitors, and advising the sales team and senior management of latest news related to our industry. Preparing a yearly marketing plan including all aspects of marketing such as and not limited to printed advertising, multimedia marketing, social media, and press releases. -
Sales Administrator/Customer Service RepresentativeJake, Connor & Crew May 2011 - Aug 2013Kitchener, Ontario, CaPrimary responsibility is to take care of customer’s needs, and provide qualitycustomer service by addressing any questions or concerns quickly. Supportingthe sales team with processing orders, applying each order to the build list forthe production and shipping departments, while following up with customersconfirmations. Processing each order and creating and sending invoices in atimely manner, once confirmation of shipment is provided. Following up withany damage claims and processing and assessing each claim individually in atimely manner, while meeting high quality customer standards, and companypolicies regarding warranty issues. Keeping up to date with advertising schedule,through multimedia, or printed in order to maintain a company presence withinour market place. Preparing and scheduling all tradeshows and being the primarycontact in order to organize all aspects of each tradeshow, including travelarrangements, advertising, and products needed for each show. Being arepresentative for the company for chosen tradeshows, having productknowledge and sales skills with the purpose of gaining new sales leads.Preparing presentations and proposals for potential new clients, for the salesteam. Keeping up to date with our competitors, and advising the sales team andsenior management of latest news related to our industry. Preparing a yearlymarketing plan including all aspects of marketing such as and not limited toprinted advertising, multimedia marketing, social media, and press releases. -
Front Shop Manager / Pharmacy Technician AssistantDoon Mills Guardian Pharmacy May 2007 - Jan 2011Primary responsibility: to provide quality customer service by addressingany questions or concerns of the customer. Maintaining appropriate stocklevels, ensuring proper inventory levels by establishing rate sales forproducts. Training staff in all areas of customer service, and stockmanagement. Establish and maintain expiry control of products, assist insetting clinic days, and set any store promotions. Work in the dispensary,assisting the pharmacist in filling any prescriptions
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Front End Manager/Assistant ManagerWal-Mart Canada Kitchener, On Sep 2003 - Dec 2007Overseeing the daily operations of the store’s front end: by ensuringsmooth and efficient traffic flow of customers. Also by providing the upmost in customer service by addressing any concerns and making on thespot decisions to rectify any issues. Ensuring standard of the front endmeet policies of the store by reviewing safety regulations and regularmonitoring. Maintaining associates’ schedules provide training andguidance by coaching, monitor associate attendance and regularperformance reviews. Continually encouraging and setting standards forassociates by lead by example attitude. Maintain and regulate theprocedures of the cash office, by reviewing profit and loss reports,develop working plans to fix any shorts or longs. Responsible for all cashordering and flow within the store. Lead and attend all managementmeetings or conference calls for the purpose of training and information.Meet with sales representatives to ensure proper ordering of productsand maintaining balance levels of stock. Planning and organizing in-storemerchandise promotions. Oversee the process of inventory for the frontend, by ensuring control of stock. Complete daily paper work, maintainfiling system, return daily e-mails in a timely fashion, follow threw withhead office returns or deletions of stock, reviewing memos andnewsletters regularly.
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O.T.C ManagerWal-Mart Apr 2005 - Sep 2007Primary responsibilities include providing the up most in customer serviceby using the 3 meter attitude, addressing any questions the customermay have, meeting the customer’s needs by keeping in stock at all times,and maintaining the department to 100% standards. Ensuring properinventory levels: by completing exceptions on a daily basis, completingpaper work daily, ordering products on time, keeping up with returns, andreviewing memos and newsletters regularly. Properly maintainingmodular using theModular Activity Report, price changes, modular changes and themaximum shelf quantity based on the rate-of-sale. Also setting modularlayouts on time. Maintaining and tracking productivity of features,merchandising P.D.Q’S in a timely fashion by season and events, withcorrect flagging and signing. Planning and organizing in-storemerchandise promotions. Ensuring rotation of merchandise andprocessing any expiries as well as any damage products, by completingany claims. Processing, logging and stocking freight. Developing plans forhandling and reducing overstock, by establishing and maintainingadequate inventory levels. Keeping and maintaining a clean wellorganized department. Ensuring associates are trained on departmentalprocedures, continually encouraging and setting standards for associatesby lead by example attitude. Keeping pricing competitive by regularlychecking competitors. Have full understanding of the smart system, andhow to use the hand-held terminal properly. Trouble shoots any existingproblems with other stores in the pharmacy department, by training, andimplementing standards back to 100%.
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Rental Inside Sales AdvisorReliance Home Comfort Dec 2006 - May 2007Toronto, Ontario, CaProvide the customer with information regarding products relating to thecompany, to be able to maintain and retain the customer. Establish andcreate firm customer relations for the purpose of maintaining an existingcustomer or to gain a new customer. Address any questions andconcerns regarding customers' issues with company products and findsolutions within company policies to help the customer in a timely fashion.Track all incoming and out going calls with customers to be able to guidethe performance level as an individual and as a team in the purpose tobetter serve the customer -
Customer Service ManagerWal-Mart Canada Jul 2004 - Apr 2005Mississauga, On, CaEnsuring the front end operation runs efficiently for customers andassociates by maintaining proper break schedules, developing associatesin their roles, responding to customer and associate concerns orderingproper supplies and providing feedback to the front end assistantmanager. Addressing any concerns from customers and associates bylistening to customer or associate complaints and resolving the problemsto restore and promote good public relations. Maintaining AssociateSWAS reports daily.Perform register audits daily. -
Owner And OperatorWhistle Kitchener, On Jan 2002 - Jan 2004of own BusinessContracted for commercial and residential properties. Completemaintenance of all accounting records such as book work, accountsreceivable, invoicing and filling. Schedule appointments and organizecleaning duties including sub-contracting additional labour for commercialcontracts. Hiring and overseeing training of cleaning crews, organizingwork orders and scheduling of teams. Promote and establishing publicrelations with clients by ensuring 100% customer service.
Susana Madariaga-Litwiller Skills
Susana Madariaga-Litwiller Education Details
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Conestoga CollegeGeneral Business And Accounting -
Ontario Business CollegeLegal Assistant Degree
Frequently Asked Questions about Susana Madariaga-Litwiller
What company does Susana Madariaga-Litwiller work for?
Susana Madariaga-Litwiller works for Majorel North America
What is Susana Madariaga-Litwiller's role at the current company?
Susana Madariaga-Litwiller's current role is Executive Administrative Assistant.
What schools did Susana Madariaga-Litwiller attend?
Susana Madariaga-Litwiller attended Conestoga College, Ontario Business College.
What skills is Susana Madariaga-Litwiller known for?
Susana Madariaga-Litwiller has skills like Training, Social Media Marketing, Management, Public Relations, Advertising, Time Management, Project Planning, Customer Service, Sales Management, Contract Negotiation, Team Building, Process Improvement.
Who are Susana Madariaga-Litwiller's colleagues?
Susana Madariaga-Litwiller's colleagues are Ameerah Al Ghalib Al Sharif, Mecka Barbie, Sakshi Agnihotri, Chloe Marajas, Bukola Ojo, Rhea Narvas, Astarot Eg.
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