Delivered advanced Level 2 - Level 3 support, optimizing operations for an array of companies managed by our MSP.• Swiftly resolved intricate network challenges, revitalizing connectivity for printers, routers, and firewalls.• Masterfully controlled VMware and Hypere-V environments, overseeing servers and network devices to ensure robust virtualization.• Architectured meticulous system standards, meticulously documented and enforced for consistent reliability.• Collaborated closely with clients, tailoring solutions that met unique system requisites and aligned with business goals.• Elevated the support experience as an Administrator for help desk applications, streamlining ticket management.• Spearheaded data safeguarding as Administrator for backup applications, contributing to enhanced security.• Implemented and optimized Todyl, a comprehensive cybersecurity solution encompassing SIEM, NGFW, EDR, and SASE, enhancing the overall security posture and resilience of the managed companies within our MSP• Delivered top-notch desktop and phone support, ensuring end-user's needs were met with precision.

Pioneered the implementation and configuration of intricate computer networks and systems, consistently yielding a seamless and high-performing environment.• Proactively identified and resolved complex network challenges, ensuring uninterrupted operations and bolstering business continuity.• Orchestrated the flawless assembly of cutting-edge systems, effectively integrating components to meet evolving technological demands.• Spearheaded the optimization of existing software and hardware, resulting in peak efficiency and extended asset longevity.• Demonstrated a vigilant approach to network monitoring, consistently identifying opportunities for enhancement and proactively implementing improvements.• Championed cross-functional collaboration with IT support teams, fostering synergy and delivering holistic solutions to intricate technical issues.• Directed network administration efforts, providing prompt and effective support that addressed technical inquiries and issues with precision.• Meticulously managed assigned IT projects, ensuring adherence to budgets, timelines, and scope for consistently successful outcomes.• Leveraged cloud-based solutions adeptly, seamlessly integrating them with APIs to enhance operational efficiency and system functionality.• Played an integral role in the cybersecurity team, expertly safeguarding digital assets and providing robust protection against emerging threats.

- Installing and configuring computer networks and systems· Identifying and solving any problems that arise with computer networks andsystems· Consulting with clients to specify system requirements and design solutions· Assembling new systems· Maintaining existing software and hardware and upgrading any that havebecome obsolete.· Monitoring computer networks and systems toidentify how performance can be improved· Working with IT support personnel· Providing network administration and support· Manage assigned IT projects to ensure adherence to budget, schedule, andscope of projects.- Use cloud-based solutions and manage their integration with APIs.

• Elevated network performance, optimizing responsiveness and uptime through proactive maintenance and strategic improvements.• Engineered robust configurations and connections that fortified network infrastructure, bolstering efficiency and resilience.• Resolved intricate network challenges promptly, revitalizing connectivity for printers, routers, and firewalls.• Conducted impactful IP address audits, enhancing security and resource allocation for an optimized network environment.• Architected efficient system configurations and guided seamless installations, enabling superior networking setups.• Enforced high standards across systems, meticulously documented for uniformity and reliability.• Orchestrated a dynamic helpdesk team, delivering prompt and precise technical support under my supervision.• Spearheaded customer-centric practices, ensuring timely ticket resolution and fostering satisfaction.• Transformed customer interactions by promptly addressing queries and swiftly turning around complaints.• Pioneered best practices that streamlined technical support, elevating efficiency and service quality.• Garnered actionable insights through end-user feedback, driving continuous improvement initiatives.

· Installing and configuring computer hardware, software, systems, networks,printers and scanners· Monitoring and maintaining computer systems and networks· Responding in a timely manner to service issues and requests· Providing technical support across the company· Setting up accounts for new users· Repairing and replacing equipment as necessary

· appraising properties.· obtaining listings of properties for sale.· marketing the property.· seeking out and introducing buyers.· offering advice on current market conditions.· arranging and overseeing inspections.· negotiating the sale.· liaising with legal representatives.