Shelley Vlajnic, Ccsm Email & Phone Number

Remote

As part of the Technology Customer Success team, I proactively identify issues, trends, and suggestions to improve the overall experience of potential clients contacting Bridgespan from the website. As the first point of contact for potential future clients, I strive to individualize and enhance the overall customer experience. Responsible for Dynamics 365 data projects, including data quality, integrity, and analysis. Create CRM dashboards to monitor and triage incoming leads. Shadow case teams in each practice area to gain deeper insights into organization's operations.Certified ScrumMaster (CSM).Member of internal health/wellness committee. Co-lead of internal Associate/Analyst class.Based out of Bridgespan Boston, working remotely in the greater Chicago area.

Remote

As part of the Information Services User Experience (UX) team, I provide customer support for users of The Bridgespan Group’s public-facing website. Interact with current and potential future clients of the organization. Data quality and data integrity within Dynamics 365 CRM system. Monitor CRM dashboards. Assist Digital team with social media moderation and website support. First point of customer service for additional internal business units. Develop business pipeline judgement based on knowledge of Bridgespan business needs. Coordinate with Nonprofit, Philanthropy, and Impact Investing advisory teams on lead triage process. Practice Agile methodology to track tasks and projects.Member of internal health/wellness committee. Co-lead of internal Associate/Analyst class.Based out of Bridgespan Boston, working remotely in the greater Chicago area.

Chicago, Illinois

Contract role (Loftus & O’Meara Staffing)ASHE is a professional membership group of the American Hospital Association with over 12,000 members. As part of the ASHE team, I supported the Membership Manager with member engagement, retention, and onboarding. I provided customer service for current and prospective members. I wrote and edited member communications, in addition to managing multiple email automation campaigns and tracking the progress and analytics. I assisted with inventory management and updating membership materials. I managed submissions for all scholarship and recognition programs throughout the year. I utilized the membership database and ensured data quality. I provided project support for annual conferences, meetings, and events, along with operational and programmatic support for association staff.

Chicago, Il

As a member of the eCampaigns team, I managed multiple accounts for UW's corporate partners. I created e-campaign sites via web content management, for use with the corporate partners' workplace giving campaigns. These campaigns were an integral part of UW supporting areas of need in the local community, specifically related to health, education, financial stability, and safety. I worked collaboratively with the internal development team, clients, and key stakeholders. I provided customer service, training, and documentation.

Toledo, Oh

As a member of the Help Desk team, I provided hands-on and remote technical support to company employees. I wrote and tested technical documentation, along with developing and providing training/orientation for new users (company employees). I traveled regionally to other Hylant offices, to install new software and train users on-site.

Bowling Green, Oh

As part of the IT Operations team, I provided tier 1 technical support to company employees. I answered calls about computers, facility issues, financial center equipment, and telecom issues. Calls were tracked, resolved, or assigned to tier 2/tier 3 support if needed.

Master Of Nonprofit Administration

Activities and Societies: Nu Lambda Mu Honor Society

Bachelor Of Arts, Business Administration

Activities and Societies: Orientation Leader. Writer for campus newspaper and yearbook.