• Oversee the day to day operations of the payroll department including new client implementation, payroll processing and troubleshooting issues. • Hire, train, manage and lead a team of payroll professionals, responsible for the effective development and execution of MinistryWorks plans and organizational initiatives. • Lead in the development and implementation of project management and process improvements within the operations. Provide training on new processes and procedures related to project management. • Oversee the troubleshooting process for payroll processing and ensure ministry accounts are adequately recorded to ensure the overall integrity of MinistryWorks. • Direct the preparation of, KPI reports, , statistical reports, and payroll reports regarding MinistryWorks operations. • Provide expertise and advice to staff as necessary in the completion of the daily requirements of the payroll processing functions. • Develop business and pricing strategies that support MinistryWorks’ profitability requirements and grow the Payroll Services business. • Oversee compliance with all applicable federal and state laws. • Consult with and support internal departments regarding strategies and metrics. Work collaboratively and cross-functionally with managers and staff to facilitate project development and successful implementation. • Manage record retention for all customer related documents and tax filings.

• Communicate directly with clients to discern ideal product configuration. • Provide on-line meetings and conference calls to orientate a new client, present new functionality, perform training, and collaborate with clients about concerns.• Create timeline and project plan that is presented to the client. • Create and update documentation for processes and individual tasks.• Continually improve implementation process in order to complete projects more efficiently and effectively. • Configure the application based on implementation plan, client specifications and timeline. • Manage, train, and develop implementation specialists within the department on industry standards, processes, phone etiquette, and procedures.• Communicate with the sales team to educate them on the platforms capabilities and ensure smooth transition from sales to implementations. • Manage transition from implementations to customer service. • Verify imported data within the platform for accuracy, including: payroll history, employee imports, earnings, deductions, taxes, and settings.

• Communicate directly with clients to discern ideal product configuration. • Provide on-line meetings and conference calls to orientate a new client, present new functionality, perform training, and collaborate with clients about concerns.• Assist with updating documentation for processes and individual tasks.• Configure the application based on implementation plan, client specifications and timeline. • Verify imported data within the platform for accuracy, including: payroll history, employee imports, earnings, deductions, taxes, and settings.

• Manage projects to ensure high quality deliverables described in the contract while staying within budget.• Develop and submit quotes and invoices.• Participate in development of proposals and letters of interest.• Set goals for various software projects and ensured timeline met contract requirements.• Delegate software bugs and customer request to the appropriate software developer.• Coordinate with contractors to review progress and ensure all requirements were met on time. • Manage employees’ schedules and dealt with conflict, attendance, and performance issues. • Established protocols and manage company policy.• Manage process development through the creation of protocols to ensure higher quality and customer satisfaction. • Researched and implemented company project tracking software. • Audit employee time sheets to ensure time tracking software is used appropriately.• Researched and established employee calendar and company schedule. • Manage marketing and sales effort.• Manage payroll, deductions, and taxes for all employees. • Registered and manage IN3 in Government bidding opportunities through System for Award Management. • Prepare reports by compiling summaries of earnings, taxes, deductions, leave, and nontaxable wages.• Responsible for government filings and reports.• Helped grow the company from all contractors to 10 employees in 1 year.• Manage client relations for IN3.• Coordinate staff recruiting efforts and conducted interviews.

Met and advised customers on what was wrong with their vehicles and what needed to be done to fix them. Made appointments and followed up with customers to ensure satisfaction.Worked to pacify frustrated customers when repair was insufficient.Called extended warranty providers to discover if repair would be covered.Learned new software for managing customer accounts.

Created time saving techniques to ensure quality and efficiency.Manufactured electric plate and varying wiring harnesses. Developed rapport with fellow employees and managers. Inspected materials and end product to ensure product quality. Disassembled X-ray machines and packaged for deliveries. Crated X-ray machines for over seas deliveries. Assembled various parts of the X-ray machine.Responsible for pulling parts from inventory and recording extracted parts. Responsible for Quality Control for all screw drive motors and refurbished motors.

Managed the cost and supplies for all projects.Delegated and Supervised employees responsibilities. Learned new skills quickly and accurately through verbal communication. Demonstrated critical problem solving abilities. Ensured proper safety measures on the work site. Researched proper techniques and tools to ensure a quality end product.Met with potential renters to show apartments.

Executed daily operations of the climbing wall.Developed and distributed marketing posters for bouldering competitions.Trained and managed 11 employee's in technical and soft skills, and achieved significant productivity.Trained numerous groups in technical skills in high-ropes courses, and outdoor adventures.Supervised 20 employees over 2yrs, scheduled work hours, dealt with employee’s failure to complete job duties. Successfully handled many difficult and potentially life threatening situations.Evaluated and maintained gear for both the climbing wall and the Center for Adventure Learning.Calculated cost and ordered new gear for the Center for Adventure Learning through pro-deals. Co-lead 7 different out-door trips accumulating 31 days of experience with 60 individuals.Facilitated different groups in team building activities and stressful interactions.Facilitated numerous groups in different initiatives. Was instrumental in organizing and leading out-door Trips.Mitigated conflict resolution between constituents.

Pruned and trimmed trees, shrubs, and hedges, using shears, and pruners.Installed rock gardensMaintained the repair of tools, equipment. Provided proper upkeep of sidewalks, driveways, parking lots, and other ground features. Operated power equipment such as mowers, tractors, and motorized hedge clippers.Mixed and prepared spray. Observed ongoing work to ascertain if work was being performed according to instructions and will be completed on time. Trimmed and picked flowers, and cleaned flower beds. Cared for established lawns by mulching weeding, and trimming and edging around flower beds, walks and walls. Hauled and spread topsoil ,and spread straw over seeded soil to hold soil in place. Used hand tools and such as shovels, rakes, and masonry saw.

Stone Roofing Ft. Wayne, IN Independent Contractor (Roofing) 5/1/08 to 8/3/08Assessing roof repairs of potential clients.Involved in the time estimation of job completion.Followed safety protocol by using roof jacks and other safety tools. Improved productivity by assessing when more materials were needed, and in what place. Assessed potential risks of working on certain degrees of roof pitch. Learned basic roofing skills and tools of the trade. Cut strips of flashing and fitted them into angles formed by walls, vents, and intersecting roof surfaces. Overlapped successive layers of roofing material, determining distance of overlap using chalk line, gauge on shingling hatchet and lines on shingles.