Simon Lock Email and Phone Number
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Simon Lock phone numbers
Digital Leader with a passion for transforming and improving customer experiences (CX/UX) using human-centred design and design-thinking principles. Having worked across government and NFP industries, in both Australia and the UK, I have a proven track record of success in developing digital products to enhance customer experience outcomes, brand visibility and market reach.As a child I began playing around with web design. I made small sites for fictional businesses and eventually designed and built my primary school’s first website. Professionally, I have further developed my skills and expertise in complex problem solving and strategic thinking to ensure project deadlines and business objectives are met. I have a reputation for communicating complex issues to non-technical stakeholders and building strong relationships across the business.
Victoria Legal Aid
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Website Product ManagerVictoria Legal Aid Nov 2024 - PresentMelbourne, Victoria, Australia
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Founder / Lead ConsultantUnlocked Digital Feb 2021 - PresentMelbourne, Victoria, Australia -
Digital Strategy LeadNeami National Dec 2021 - Oct 2024Melbourne, Victoria, Australia- Led the redevelopment of the Neami National website - Finalist at the Australian Web Awards 2024 -
Project Manager (Digital Service Transformation)Vcat May 2021 - Dec 2021Melbourne, Victoria, Australia- Managed the Design and Data streams of the Digital Service Transformation Project- Managed the development of the VCAT design system -
Digital Product ManagerBeyond Blue Jul 2018 - Dec 2020Melbourne, Australia- Ownership of Beyond Blue’s digital products, ensuring consistent implementation and user experience across the suite of digital products.- Led the Digital Product team, including its establishment, budget management and team recruitment.- Key Projects included; Business Transformation program, Digital Strategy Implementation, Coronavirus Mental Wellbeing support service setup and delivery within a short timeframe and Beyond Blue support service review. -
Digital Product AdviserBeyondblue Oct 2017 - Jul 2018Melbourne, Australia- Responsible for the ongoing design and enhancement of the suite of Beyond Blue digital products.- Managed the development of the Beyond Blue Digital Product Strategy, which brought focus to customer experience across the business and led to a business transformation that places the community at the centre of Beyond Blue activities.
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Digital Customer Experience (Cx/Ux) ExecutiveStagecoach Group Plc Jun 2016 - Aug 2017London, United Kingdom- Responsible for Stagecoach Bus digital user experience direction.- Established customer and business needs for feature development and led journey-mapping, wire-framing and prototyping for new features and enhancements. -
Digital Channels AdviserV/Line May 2014 - May 2016Melbourne Area, Australia- Part of the Customer Experience innovation team, responsible for thedigital elements of the customer experience strategy and contributor toservice design mapping, persona development and related projects.- Management and ongoing enhancement of V/Line’s digital platforms,including; websites, mobile apps, online journey planner/ticket-purchasesystem, SMS disruption system, eDM system & social media channels. -
Digital Communications AdvisorV/Line Jun 2011 - May 2014Melbourne, Australia- Developed and managed content across multiple digital communicationchannels, including web, social and eDM systems.- Worked with creative agencies to develop key communicationcollateral.
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Digital Marketing & Pr CoordinatorIep Australia Sep 2010 - Jun 2011Generated and monitored email marketing campaigns in line with company strategy.Oversaw the development of new branding and website.Monitored Social Media and inbound inquiry channels.Represented the organisation at expo’s and major events.Hosted Information sessions to promote company products.Oversaw online marketing campaigns. Ensuring that maximum exposure is gained from minimal expenditure. Maintained and updated company website. Including website content, SEO and administration of customer accounts.Produced monthly marketing reports, marketing audits and competitor checks.
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Project Management OfficerIbm Global Services Nov 2009 - Sep 2010Assisted senior Project Managers to procure contracts.Monitor multiple projects for multiple Project Managers. -
Helpdesk ConsultantIbm Global Services Mar 2007 - Nov 2009Ran shifts as Principal Consultant.Used extensive problem solving skills to diagnose and solve software and hardware related issues.Helped train and orientate new employees.
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Customer Service Representative /Assistant Store ManagerDomino'S Pizza Dec 2003 - May 2007
Simon Lock Skills
Simon Lock Education Details
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Graduate Diploma Of Internet Communications -
Honours -
Tourism
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(Websites)
Frequently Asked Questions about Simon Lock
What company does Simon Lock work for?
Simon Lock works for Victoria Legal Aid
What is Simon Lock's role at the current company?
Simon Lock's current role is Digital Experience & Product Leader | Strategic Design | Human-centred Design | UX Design | Product Management | Digital Project Management.
What is Simon Lock's email address?
Simon Lock's email address is sl****@****ail.com
What is Simon Lock's direct phone number?
Simon Lock's direct phone number is +613961*****
What schools did Simon Lock attend?
Simon Lock attended Curtin University, University Of Ballarat, University Of Ballarat, University Of Ballarat.
What are some of Simon Lock's interests?
Simon Lock has interest in Web Design, Blogging, Social Media, Video Gaming, Cricket, Travel.
What skills is Simon Lock known for?
Simon Lock has skills like Digital Product Management, Digital Product Development, User Experience, Customer Experience, Information Architecture, Digital Strategy, Mobile Strategy, Project Management, Digital Project Management, Mobile Product Development, Digital Channel Management, Social Media Marketing.
Not the Simon Lock you were looking for?
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3abcountrywide.com.au, penunderwriting.com, iag.com.au -
Simon Lock
Australia
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