Collabria Financial (Desjardins Group / Co-op Solutions) is Canada's largest B2B2C credit card issuer for credit unions and financial institutions.Product Manager responsible for providing strategic direction to the Small Business Credit Cards portfolio and ultimately helping Small Businesses thrive.

Management Consultant focused on driving value for Canadian/American Financial Institutions, in order to maximize shareholder value and improve everyday life of their Clients.Engagement focus areas:1. Fraud Mitigation and Controls2. Mergers & Acquisitions (Cyber integration)3. Cloud Computing (AWS migration) 4. Process Optimization via Lean Six Sigma

ZSL Consulting specializes in providing a wide range of consulting services focusing on your business' most critical issues and opportunities. Among the diverse services we provide include Project Management Training, Operations Optimizations Workshops, Public Speaking Seminars and Brand Strategy Development.

Responsible for managing electronic payment products (bill, tax and electronic data interchange) in Commercial BankingProduct Management:Contributed to strategy, road maps, annual business plans, development of recommendations and business cases.Supported work to maximize market share and profitability of products through regular competitive reviews and cost management.Provided marketing/communications support on products, features & services collateral.Provided ongoing, high-quality support to our internal sales and service partners.Project Management:Led and managed execution of projects leveraging proven PMI methodology, including waterfall and agile. Led continuous improvement initiatives to improve ongoing sales capabilities and CIBC’s channel distribution effectiveness.Process Engineering:Leveraged Project Management and Lean Six Sigma principles to solve business problems to enable CIBC to deliver value for their Clients and Shareholders.Skillfully used Tableau and MegaStat to analyze data and produce actionable business insights and recommendations.Led digitization initiatives with cross functional teams to simplify processes and improve customer NPS (net promoter score).Developed future state processes including roadmap design, project implementation and risk mitigation plans.

Product Launch Manager for automotive transmission and chassis products Technical Program Management:Managed multiple $1M+ USD product launches across automotive product lines with teams in supply chain, engineering, quality, marketing, and sales.Managed revolving portfolio of engineering sample requests to validate new processes and reduce costs.Product Management:Participated in regular product improvement initiatives with designers, end users and manufacturing teams to improve product quality, cost structure and manufacturability. Led work to maximize P&L of managed products. Heavily leveraged data analytics (Minitab) to produce actionable business insights and improve profitability.Process Engineering:Planned, organized, and executed continuous improvement projects to minimize costs and improve customer satisfaction.Managed multiple direct reports and coached cross-functional partners to deliver business objectives.

Management Consultant focused on Scientific Research & Experimental Development (SR&ED) tax incentive programCanada promotes innovation through one of the richest scientific research and experimental development (SR&ED) tax incentive programs in the world. These federal and provincial tax credits cover the development costs for new or improved products and processes.Technical Consulting:Examined client’s technology, products and operations and identified SR&ED funding opportunities.Assisted clients in identifying, preparing and processing claims under the SR&ED program.Prepared responses to Request for Information (RFIs) by the CRA (Canada Revenue Agency) regarding submitted claims.Successfully defended SR&ED claims upon CRA review in technical and financial audits.Sales:Built new long-term relationships to acquire new clients and drive customer satisfaction.