Senior Product Manager (Digital Bill And Tax Payments And Edi) / Process Engineer
Toronto, Canada Area
Responsible for managing electronic payment products (bill, tax and electronic data interchange) in Commercial BankingProduct Management:Contributed to strategy, road maps, annual business plans, development of recommendations and business cases.Supported work to maximize market share and profitability of products through regular competitive reviews and cost management.Provided marketing/communications support on products, features & services collateral.Provided ongoing, high-quality support to our internal sales and service partners.Project Management:Led and managed execution of projects leveraging proven PMI methodology, including waterfall and agile. Led continuous improvement initiatives to improve ongoing sales capabilities and CIBC’s channel distribution effectiveness.Process Engineering:Leveraged Project Management and Lean Six Sigma principles to solve business problems to enable CIBC to deliver value for their Clients and Shareholders.Skillfully used Tableau and MegaStat to analyze data and produce actionable business insights and recommendations.Led digitization initiatives with cross functional teams to simplify processes and improve customer NPS (net promoter score).Developed future state processes including roadmap design, project implementation and risk mitigation plans.