Sean Logan Email & Phone Number

San Francisco, Ca, Us

Remote, Oo

Remote, Oo

Remote, Oo

San Francisco, California, Us

As an operations manager, my main goal is to constantly enable our customer-facing teams to develop more scalable processes and work more efficiently together as the product and policies evolve. I grow bookings through quality control efforts, increase new user onboarding productivity through automation, and define procedures to reduce marketplace friction and disintermediation. I build management dashboards to increase visibility into supply trends and gains in onboarding productivity. Additionally, I make hiring decisions based on analyses of team productivity and quarterly inbound conversion goals.

San Francisco, California, Us

In this cross-functional role, I was responsible for localizing new user onboarding, deploying marketplace-wide educational communications and coordinating quality control duties across 6+ metros. I also trained new employees on the operational and CRM tools, support responsibilities and customer processes that I implemented.

San Francisco, California, Us

During Peerspace’s push for series A funding, I was responsible for building out the marketplace’s initial Bay Area space inventory through research, direct outreach and localized promotions. I also drove sales through booking support and supply acquisition, while managing the company’s social media accounts and blog.

I designed a start-up music blog to post songs with personal thoughts and commentary, focusing on new and lesser-known artists, mainly under the rap/hip-hop genre.

Arlington, Ma, Us

Meaningful Wins is a startup linking fantasy sports winnings with charitable donations. During its launch, I developed content, designed front-end pages and incorporated SEO functionality while managing the company’s social media accounts to engage with fantasy sports fans, nonprofits and professional athletes.

Winston-Salem, Nc, Us

New York, Ny, Us

I supported the eSurplus and CoverAll Help Desk teams within the Operations department by planning triage, delegating incoming tickets and personally handling user requests. I also analyzed recurring problems, tracked help desk efficiency and identified functional areas of improvement by creating regular reports on open and closed issues. I frequently communicated with the teams and users to resolve issues, distribute forms and assist in transition of duties to an offshore support team.

Boston, Ma, Us

My main responsibility in the Property Casualty department was creating monthly account reports on brokers and updating client accounts. I also worked on various other projects, such as organizing a database of industry liability codes, designing a loss reporting form for hospital clients and developing a historical database of thousands of past claims by collaborating with actuaries to research effective data pulling techniques.