- Senior Management: SMT head of operations- Strategy: Recall procedure, customer service strategy & all SOP- Team management: Team lead. Daily operation support on orders, invoicing & customer service - S&OP: Monthly sessions with sales & finance team. checking sales forecasts. Leading to accurate stock levels and more cash on hand- Production management: Managing relationships. Ensuring product met all QC. No callbacks- Demand planning: Packaging, liquid & production of finished products- Procurement: PO's. Developing new supplier relationships. Improving supplier diversity, resulting in a 5% on total COG savings - Stakeholder management: Working with a range of partners/suppliers across logistics, packaging, warehouses & retailers (Inc Sainsburys & Ocado)- Sales operations: Invoices. Credit control. Sales tracking- Export/Import: Arranging shipments (US, EU & UK). Invoices & tax documents completed. Successfully navigating changing landscape caused by Brexit & Covid- 3PL & 4PL: Managing all partners. Providing best logistic options at cost-effective rates. Switched couriers resulting in 10% saving per parcel. Tracking all KPI’s on deliveries, ensuring all missed deliveries stayed under 2%- Warehouse management: Main point of contact. Dealing with duty, stock queries & shipments. Successfully negotiating better storage rates- Stock Control: Regular audits. Matching stock against system. Including POS stock.- Finance & Budget: Setting budgets. Tracking purchases & production costs. Forecasting purchases. Monthly performance reports & month-end journals- NPD - Operational lead - packaging, sourcing, manufacturing.- Ecommerce: Managing 3P ecomm fulfilment, suppling D2C sales. Managing online store.- Trade Events: Operational lead on trade events- Compliance: B Corp, BRC, including supplier's own- Project management: Implementation of ERP systems (DEAR stock system, Xero), setting up EDI (Sainsburys, Ocado, Amazon). Linking system to our ecomm store

- Procurement - purchasing of ingredients, components. - Production & Sales forecasting - planning and producing products to ensure enough weeks stock holding.- 3PL and Warehouse management - managed relationships with freight forwarders and warehouses, ensuring goods were booked in and delivered in a timely manner and coming up with contingencies if deliveries were delayed. 4-5 deliveries per week.- Ecommerce - working with smaller warehouse to ensure all online orders were met in a timely fashion and resolving any issues or disputes regarding missing orders- Stock Management - Tracking batched finished products, ingredients, components and packaging through Unleashed online management system- Credit Control - using systems such as Xero and Unleashed. Ensuring invoices were sent out the day of delivery. - Client relationship - Working with a wide range of suppliers & retailers, including Ocado, Holland & Barrett, Supervalu, Whole Foods, As Nature Intended & Planet Organic.- Trade events - Project and operation lead for all trade shows. From design of stands, logistics to setup (Lunch, Sial, Anuga, IFE, Natural and Organic Product Show and London Coffee Festival).- Certification – Organic, Fairtrade, Vegan, plus retailer in-store requirements such as SALSA

- Led on and coordinated delivery of South Africa educational program for organisation, including research to inform program on modern day slavery in South African fruit and wine supply chains. - Lead stakeholder account manager with wine and fruit industry providing customer service for all major UK and european stakeholder retailers including Sainsbury, Waitrose, Tesco and Home Office. Including setting up a monthly stakeholders group.- Development of materials for South African program, including online media and manuals for key stakeholder use. - Budget holder of £2.5 million

- Led key stakeholder accounts in the chocolate confectionery industry providing customer service for all stakeholders. This included Mars Inc, Nestle Confectionary, and Mondelez.- Provided excellent customer service in dealing with compliance and other certification-based queries.- Developed and executed a cocoa strategy focused on sustainability, growth of Fairtrade sales, and driving change within the industry.- Provided bespoke solutions to businesses for client sustainability needs and executed delivery. e.g. Conversion of all cocoa supply chains to Fairtrade for The Co-Operative.- Led and supported the stakeholder team in achieving sales for our cocoa workstream from £4m (2009) to over £60m (2017)- Compiled and analysed operational data or Fairtrade. Provided market analysis, trends, and year-on-year sales.- Identified and established critical relationships in client supply chains with the aim of delivering volume growth and producer impact.- Created and executed marketing activities and campaigns - e.g. created and delivered the Goodbye Chocolate campaign. Facebook video 42K views with a low seeding budget. - Delivered events with beneficial outcomes – Eg. London Coffee Festival 2015 which led to business re-engagement with Starbucks and other coffee intermediaries,- Training staff on becoming proficient with systems and processes.

- Provided stakeholder management for key accounts across commodities.- Daily customer support and operational delivery of projects.- Licensing of businesses and advising on compliance and certification.- Established and integrated solutions for key products.- Supported clients on marketing objectives of Fairtrade as well as supported Fairtrade marketing campaigns.- Developed operational documentation for Fairtrade along with the development of internal procedures, manuals and legal documents.- Provided customer support by advising businesses on supply chains sourcing and product development (NPD).- Supported business development managers to create and execute product strategies achieving sales targets for Fairtrade.- Promoted into Supply Chain Officer role October 2012

- Database entry - Microsoft Access, DMS (ASI iMIS), Sharepoint.- Working closely with IT and database administrators.- Configuration and maintaining of production, test and development environments.- Participating in cross-functional process improvement initiatives.- Providing second and third line support.- Promoted into Commercial Development Officer role November 2009