Stephen Lord Email & Phone Number

London, England, United Kingdom

London, England Metropolitan Area

- Senior Management: SMT head of operations- Strategy: Recall procedure, customer service strategy & all SOP- Team management: Team lead. Daily operation support on orders, invoicing & customer service - S&OP: Monthly sessions with sales & finance team. checking sales forecasts. Leading to accurate stock levels and more cash on hand- Production management: Managing relationships. Ensuring product met all QC. No callbacks- Demand planning: Packaging, liquid & production of finished products- Procurement: PO's. Developing new supplier relationships. Improving supplier diversity, resulting in a 5% on total COG savings - Stakeholder management: Working with a range of partners/suppliers across logistics, packaging, warehouses & retailers (Inc Sainsburys & Ocado)- Sales operations: Invoices. Credit control. Sales tracking- Export/Import: Arranging shipments (US, EU & UK). Invoices & tax documents completed. Successfully navigating changing landscape caused by Brexit & Covid- 3PL & 4PL: Managing all partners. Providing best logistic options at cost-effective rates. Switched couriers resulting in 10% saving per parcel. Tracking all KPI’s on deliveries, ensuring all missed deliveries stayed under 2%- Warehouse management: Main point of contact. Dealing with duty, stock queries & shipments. Successfully negotiating better storage rates- Stock Control: Regular audits. Matching stock against system. Including POS stock.- Finance & Budget: Setting budgets. Tracking purchases & production costs. Forecasting purchases. Monthly performance reports & month-end journals- NPD - Operational lead - packaging, sourcing, manufacturing.- Ecommerce: Managing 3P ecomm fulfilment, suppling D2C sales. Managing online store.- Trade Events: Operational lead on trade events- Compliance: B Corp, BRC, including supplier's own- Project management: Implementation of ERP systems (DEAR stock system, Xero), setting up EDI (Sainsburys, Ocado, Amazon). Linking system to our ecomm store

London, United Kingdom

- Procurement - purchasing of ingredients, components. - Production & Sales forecasting - planning and producing products to ensure enough weeks stock holding.- 3PL and Warehouse management - managed relationships with freight forwarders and warehouses, ensuring goods were booked in and delivered in a timely manner and coming up with contingencies if deliveries were delayed. 4-5 deliveries per week.- Ecommerce - working with smaller warehouse to ensure all online orders were met in a timely fashion and resolving any issues or disputes regarding missing orders- Stock Management - Tracking batched finished products, ingredients, components and packaging through Unleashed online management system- Credit Control - using systems such as Xero and Unleashed. Ensuring invoices were sent out the day of delivery. - Client relationship - Working with a wide range of suppliers & retailers, including Ocado, Holland & Barrett, Supervalu, Whole Foods, As Nature Intended & Planet Organic.- Trade events - Project and operation lead for all trade shows. From design of stands, logistics to setup (Lunch, Sial, Anuga, IFE, Natural and Organic Product Show and London Coffee Festival).- Certification – Organic, Fairtrade, Vegan, plus retailer in-store requirements such as SALSA

London, United Kingdom

- Led on and coordinated delivery of South Africa educational program for organisation, including research to inform program on modern day slavery in South African fruit and wine supply chains. - Lead stakeholder account manager with wine and fruit industry providing customer service for all major UK and european stakeholder retailers including Sainsbury, Waitrose, Tesco and Home Office. Including setting up a monthly stakeholders group.- Development of materials for South African program, including online media and manuals for key stakeholder use. - Budget holder of £2.5 million

London, United Kingdom

- Led key stakeholder accounts in the chocolate confectionery industry providing customer service for all stakeholders. This included Mars Inc, Nestle Confectionary, and Mondelez.- Provided excellent customer service in dealing with compliance and other certification-based queries.- Developed and executed a cocoa strategy focused on sustainability, growth of Fairtrade sales, and driving change within the industry.- Provided bespoke solutions to businesses for client sustainability needs and executed delivery. e.g. Conversion of all cocoa supply chains to Fairtrade for The Co-Operative.- Led and supported the stakeholder team in achieving sales for our cocoa workstream from £4m (2009) to over £60m (2017)- Compiled and analysed operational data or Fairtrade. Provided market analysis, trends, and year-on-year sales.- Identified and established critical relationships in client supply chains with the aim of delivering volume growth and producer impact.- Created and executed marketing activities and campaigns - e.g. created and delivered the Goodbye Chocolate campaign. Facebook video 42K views with a low seeding budget. - Delivered events with beneficial outcomes – Eg. London Coffee Festival 2015 which led to business re-engagement with Starbucks and other coffee intermediaries,- Training staff on becoming proficient with systems and processes.

London, United Kingdom

- Provided stakeholder management for key accounts across commodities.- Daily customer support and operational delivery of projects.- Licensing of businesses and advising on compliance and certification.- Established and integrated solutions for key products.- Supported clients on marketing objectives of Fairtrade as well as supported Fairtrade marketing campaigns.- Developed operational documentation for Fairtrade along with the development of internal procedures, manuals and legal documents.- Provided customer support by advising businesses on supply chains sourcing and product development (NPD).- Supported business development managers to create and execute product strategies achieving sales targets for Fairtrade.- Promoted into Supply Chain Officer role October 2012

London, United Kingdom

- Database entry - Microsoft Access, DMS (ASI iMIS), Sharepoint.- Working closely with IT and database administrators.- Configuration and maintaining of production, test and development environments.- Participating in cross-functional process improvement initiatives.- Providing second and third line support.- Promoted into Commercial Development Officer role November 2009

London, United Kingdom

Harrods, London, United Kingdom

Harrods, London, United Kingdom

Durban Area, South Africa

Durban Area, South Africa

National Diploma Of Video Technology

Matric

Education record