In my current job, I am always looking for new challenges. That kind of challenges, where I am able to help other people to success. Through their success, I am succeeding as well. In the current company, I am dealing with more and more multicultural differences, which challenges me every single day. I am just enjoying that time. Besides all the business-oriented tasks, you can see how different cultures looking at things, thinking of solutions and how they behave.Since our team is highly technical oriented in Core Network platform (Data, Services, and Solutions), we have to know and understand all wide range of situations happening during mainly US night time. Our team members are network professionals with a capability of handling multiple tasks at the same time. Moreover, they are training themselves every single day to be close to the future of networking. My task is to give them all necessary tools and provide an environment, where they feel safe, have their time to work and be more flexible on time-based tasks. I am getting more and more experiences in Leadership, psychology, coaching, connecting people together and challenges, where the old-school business meets the new trends, technology and leadership. Since this job also brings me time, where my supervisor and the leadership is placed in a different time zone ( -6 to -9 hours from my current place), I can say that flexibility and availability moved in my personal values to higher places then they were before.

Team Manager of Czech and Slovak customer care team.In this position, I received all tasks, that manager in Customer Care business has to do. Moreover, for me, it was the first management role and it brings a lot of challenges.There were many responsibilities I have to achieve, such as:- achieving required results, creating analyzes and reporting of team’s result, effectively managing the team, team development, and motivation of agents (the key point in customer care business)Key Functions I have to handle on daily basis:- prepares shifts for a team, monitors the performance of each employee in the team and provides feedback, creates analyzes and reports of achieved results, creates analyzes of clients requirements and implements these requirements, cooperates with other Team Managers on identification and change of internal processes, cooperates with coaches on improving communication quality with customers, manages team solves disciplinal issues, ensures keeping internal rules and guidelines, suggests and implements new effective processes, provides knowledge support to his team, couches and develops skills of the team members, and many more ...In this role, I learned a lot of new things, such as: utilize my communication skills to spread messages across the teams, learn how to manage and motivate people, learn how to solve crisis and conflict situations, learn how to provide feedback, what is coaching and how to use it. Also, I have to work with data, to provide feedback on all numbers that the Customer Care business receives on a daily, weekly, monthly, quarterly and yearly basis.I have also many possibilities to work on my presentation skills, where our customer required us to prepare slides about most common topics, situations, and issues we were handling.

A new role in the team, who cares about Microsoft Partner program.This opportunity brought me an experience of handling queries for resellers of Microsoft products to the end customers.A whole new scope of business and for me a position where I got the first management responsibilities (reporting, presence on calls with Microsoft, data analysis and more experience about customer care business).Here I first meet with People-oriented situations, where I have to handle not only Partner questions, but we also handle situations within the team to make things work (situations where we need to cooperate on handling cases, delegate tasks, helping other team members, finding solutions and steps to satisfy our client).

My first job experience.The goal was to provide excellent customer service support for customers, regarding their pre-sale, post-sale, licensing and technical questions. Through this position, I was able to understand what is customer service, how to speak with customers, listen to them, understand their issues, use empathy and the most important = to help them. During this role, I understand what is the team work as well as individual work style. What I found the most important is to share knowledge, build trust within the team inside the company and observe how is the management working inside such environment.As we were staring this type of work, our goals were changing pretty often = this way I learned about change need, its purpose, and benefits.