Sarah Salich, Ccrp Email & Phone Number

Flint, Michigan

• Achieved 27% increase in performance index measures through creating new process for data submission.
• Created and implemented best practices and process improvement plans for the department.
• Led the integration of multiple staff members across a multidisciplinary spectrum to minimizeintegration timeline of new employees.
• Demonstrated leadership abilities to perform at the manager level in the absence of supervisor.
• Manages on-site responsibilities of the department in a distributed work environment.
• Manages over 220 patients throughout clinical trial from Informed Consent through follow up,encompassing 30+ complex, multifaceted protocols, across 3 outpatient clinics.

I assisted patients through the check in/check out process at their doctor visits for radiation oncology. I triaged phone calls through a multi-line phone system. I scheduled diagnostic procedures and obtain pre-authorization through insurance companies. I requested and maintained medical records through the electronic medical record system, Aria. I worked.

My responsibilities included developing and implementing a new work process procedure throughout the clinical services department. I intercepted work requests, gathered more information from the requestor, then released the work into the platform software. I monitored workflow and ensured tasks were being completed by their due date. I also worked to.