Sarah Salich, Ccrp Email & Phone Number

Flint, Michigan

• Achieved 27% increase in performance index measures through creating new process for data submission.• Created and implemented best practices and process improvement plans for the department.• Led the integration of multiple staff members across a multidisciplinary spectrum to minimizeintegration timeline of new employees.• Demonstrated leadership abilities to perform at the manager level in the absence of supervisor.• Manages on-site responsibilities of the department in a distributed work environment.• Manages over 220 patients throughout clinical trial from Informed Consent through follow up,encompassing 30+ complex, multifaceted protocols, across 3 outpatient clinics.• Integral enrollment and management of over 250 patients into quality initiative program. Facilitated 3 successful external audits resulting in continued achievement of priority authorization status through statewide health insurance agency.• Provides clinical trial support in the clinic setting to ensure protocol compliance.• Assesses and documents the patient’s compliance and response to protocol treatment.• Screens patient records to identify potential trial candidates and notifies the treating physicianand support staff.• Demonstrates empathy under stressful conditions while assisting patients through theironcology treatments including radiation therapy, chemotherapy, immunotherapy, and surgery.

I assisted patients through the check in/check out process at their doctor visits for radiation oncology. I triaged phone calls through a multi-line phone system. I scheduled diagnostic procedures and obtain pre-authorization through insurance companies. I requested and maintained medical records through the electronic medical record system, Aria. I worked closely with the nurse on staff to ensure patients were scheduled and rescheduled to see the doctor as needed.

My responsibilities included developing and implementing a new work process procedure throughout the clinical services department. I intercepted work requests, gathered more information from the requestor, then released the work into the platform software. I monitored workflow and ensured tasks were being completed by their due date. I also worked to implement a new workflow methodology such as Agile/Scrum and Flow Psychology to improve consistency and efficiency in the work produced in this department. Further, I was responsible for creating procedures to clarify departmental roles and responsibilities related to the specialty drug launch process.