Google Disability Support Rep
Current
Nov 2020 - Present
AeroLeads people directory · profile
Steven Rosner Email & Phone Number
Google Disability Support Rep
at
Communication Service for the Deaf (CSD)
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Google Disability Support Rep
Location
Austin, Texas, United States
Company size
Who is Steven Rosner? Overview
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Quick answer
Steven Rosner is listed as Google Disability Support Rep at Communication Service for the Deaf (CSD), a with 522 employees, based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Steven Rosner.
Steven Rosner previously worked as Tier 2 Technical Support at Convo Communications and Technical Support II at Sorenson Communications. Steven Rosner holds Incomplete, Computer/Information Technology Administration And Management from Rochester Institute Of Technology.
Company email context
Email format at Communication Service for the Deaf (CSD)
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Communication Service for the Deaf (CSD)
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Profile bio
About Steven Rosner
Experienced IT Support with a demonstrated history of working in the telecommunications industry. Skilled in Contact Centers, Internet Protocol Suite (TCP/IP), Technical Support, Networking, and Windows. Strong information technology professional with over 10 years of experience under his belt.
Current workplace
Steven Rosner's current company
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Communication Service For The Deaf (Csd)
4 roles
Steven Rosner work experience
A career timeline built from the work history available for this profile.
Tier 2 Technical Support
- Supports business and government clients on softphone installation, configuration, and troubleshooting on Windows, Mac OS, Android, and iOS.- Primary POC for technical issues and escalations related to interoperability, video quality, and network / security compliance policies.- Performed regression, usability, and function testing on alpha, beta, and production releases and reported issues to the development team.- Interviewed volunteer testers and users to collect and report user experience, feature requests, and bug reports.- Maintained database of volunteer testers and critical FCC CPNI data.
Nov 2017 - Oct 2019
Technical Support Ii
- Managed 500~ support interactions per month while maintaining 90%+ first call resolution rate over videophone, live chat, and e-mail.- Resolved customer hardware and software issues involving software configuration, networking, computers, mobile devices, and videophones.- Maintained lab testing equipment and worked with QA and development team by performing tests on firmware releases for hardware videophones and software.- Team lead for a team of 20 support representatives for two quarters.- Selected as sales and support representative at five conventions (i.e., DeafNation).- Onboarded and trained six hirees on support procedures, troubleshooting processes, product usage, and fundamental QA processes.- Took honorary role of leading confectioner for employee birthdays and milestones.
Feb 2009 - Feb 2017
Customer Service Representative
Viable Inc.
Apr 2008 - Jun 2008
Team & coworkers
Colleagues at Communication Service for the Deaf (CSD)
Other employees you can reach at csd.org. View company contacts for 522 employees →
RD
Richard Dexter
Colleague at Communication Service For The Deaf (Csd)Burbank, Washington, United States
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SG
Suraj Gupta
Colleague at Communication Service For The Deaf (Csd)Kanpur Nagar, Uttar Pradesh, India
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KA
Kalled Ali
Colleague at Communication Service For The Deaf (Csd)Kuwait
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DR
Denise Romero
Colleague at Communication Service For The Deaf (Csd)Lubbock, Texas, United States
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NN
Nan Ni Ni Lwin
Colleague at Communication Service For The Deaf (Csd)Myanmar
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CB
Colleen Barber
Colleague at Communication Service For The Deaf (Csd)Sioux Falls, South Dakota, United States
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PF
Paul Freeman
Colleague at Communication Service For The Deaf (Csd)Columbia, South Carolina Metropolitan Area, United States
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AP
Alma Pizarro
Colleague at Communication Service For The Deaf (Csd)Honolulu, Hawaii, United States
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AD
Alyssa Drown
Colleague at Communication Service For The Deaf (Csd)Plattsburgh, New York, United States
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EK
Elizabeth Kyalo
Colleague at Communication Service For The Deaf (Csd)Kenya
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Richard Dexter
Colleague at Communication Service For The Deaf (Csd)Burbank, Washington, United States
View →
SG
Suraj Gupta
Colleague at Communication Service For The Deaf (Csd)Kanpur Nagar, Uttar Pradesh, India
View →
KA
Kalled Ali
Colleague at Communication Service For The Deaf (Csd)Kuwait
View →
DR
Denise Romero
Colleague at Communication Service For The Deaf (Csd)Lubbock, Texas, United States
View →
NN
Nan Ni Ni Lwin
Colleague at Communication Service For The Deaf (Csd)Myanmar
View →
CB
Colleen Barber
Colleague at Communication Service For The Deaf (Csd)Sioux Falls, South Dakota, United States
View →
PF
Paul Freeman
Colleague at Communication Service For The Deaf (Csd)Columbia, South Carolina Metropolitan Area, United States
View →
AP
Alma Pizarro
Colleague at Communication Service For The Deaf (Csd)Honolulu, Hawaii, United States
View →
AD
Alyssa Drown
Colleague at Communication Service For The Deaf (Csd)Plattsburgh, New York, United States
View →
EK
Elizabeth Kyalo
Colleague at Communication Service For The Deaf (Csd)Kenya
View →
1 education record
Steven Rosner education
FAQ
Frequently asked questions about Steven Rosner
Quick answers generated from the profile data available on this page.
What company does Steven Rosner work for?
Steven Rosner works for Communication Service for the Deaf (CSD).
What is Steven Rosner's role at Communication Service for the Deaf (CSD)?
Steven Rosner is listed as Google Disability Support Rep at Communication Service for the Deaf (CSD).
Where is Steven Rosner based?
Steven Rosner is based in Austin, Texas, United States while working with Communication Service for the Deaf (CSD).
What companies has Steven Rosner worked for?
Steven Rosner has worked for Communication Service For The Deaf (Csd), Convo Communications, Sorenson Communications, and Viable Inc..
Who are Steven Rosner's colleagues at Communication Service for the Deaf (CSD)?
Steven Rosner's colleagues at Communication Service for the Deaf (CSD) include Richard Dexter, Suraj Gupta, Kalled Ali, Denise Romero, and Nan Ni Ni Lwin.
How can I contact Steven Rosner?
You can use AeroLeads to view verified contact signals for Steven Rosner at Communication Service for the Deaf (CSD), including work email, phone, and LinkedIn data when available.
What schools did Steven Rosner attend?
Steven Rosner holds Incomplete, Computer/Information Technology Administration And Management from Rochester Institute Of Technology.
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