Conducted weekly management training sessions, leading to a 21% increase in management's understanding and consistent application of HR policies and proceduresGuided the management team, resulting in a decrease in complex employee relations issues and ensuring compliance with employment lawsAnalyzed HR data and metrics, identifying trends and issues, leading to the implementation of strategic initiatives that improved overall employee relations and organizational effectiveness

Verify accuracy of financial statements and records for over $50M in transactions, ensuring legal & financial compliance.Develop tracking system to monitor accounts payable/receivable status, resulting in improved cash flow management by 40%.Monitor and validated multi-state payroll processing for 500+ employees, resulting in 99.8% accuracy rate & on time payments

Monitored & maintained accurate records of organizational licensing renewals, ensuring compliance with state and federal regulations.Developed comprehensive quality and compliance programs for 3 divisions across 2 states, achieving 97% accuracy in audit reviews.

Streamlined complaint management process by 30%, reducing investigation time and response to governmental agencies to 7 days.Conducted in-depth investigations of complaints, resulting in 90% accuracy rate for responding to regulatory inquiries.

Managed the full talent acquisition lifecycle for the call center, successfully placing key leadership positions, reducing time-to-fill by 20%, and enhancing team performance.Conducted site-wide training on leadership, progressive discipline, corrective action, and termination, resulting in a 25% increase in staff competence and a decrease in HR-related issues.Developed a comprehensive HR policy framework, leading to a 20% reduction in grievances and contributing to improved employee relations and engagement.

Maintained organizational licensing renewals while also implementing organizational quality and compliance programs in alliance with applicable state and federal laws.Oversaw complaint management process including investigation process and accurately responding to governmental and regulatory agencies. Eliminated losses, seized cost savings, and ensured risk mitigation while overseeing call monitoring process, conducting audit reports per client and/or government requirements, and by designing and delivering training curriculum on compliance practices to quality auditors.Acted as key liaison to organizations participating in the PPMS Committee.

Provided education to the general manager and staff on HR policies and procedures, achieving a 95% consistent understanding and application rate across the organization.Ensured compliance with attendance, drug and alcohol-free policy, sexual harassment policy, and leave of absence, achieving a 98% compliance rate through targeted training programs for over 500 employees.Instituted an effective communication plan that increased staff awareness of HR policies by 40%, resulting in a 30% improvement in adherence rates across the organization.

Spearheaded the design and execution of comprehensive training programs for call center representatives, resulting in a 20% improvement in overall agent performance.Developed engaging training materials, including presentations, manuals, and e-learning modules, ensuring alignment with call center goals and industry best practices.Enhanced the onboarding process, reducing the ramp-up time for new hires by 15% through the implementation of targeted training modules and resources.

Achieved a 9% improvement in the quality of hires through effective sourcing, interviewing, and onboarding processesEnhanced collaboration with hiring managers, leading to a 23% reduction in the time required to align staffing needs with departmental objectivesImproved diversity metrics, achieving an increase in the hiring of employees from diverse backgrounds

Analyzed, maintained, planned and develop associate development procedures Developed and maintained documentation (user manuals, learning units, web-based information) Developed and maintained training website Developed and maintained various training programsPrepared training materials, case studies, class agendasDeveloped, maintained, and outsourced training classes for the plantConducted appropriate training using the most current training materials possible for the subject matter to be presented Maintained the Maintenance Technician Apprenticeship ProgramAudited production lines

Analyzed, maintained, planned, and developed CRM business process requirements, and support all MMRS system functions and processesDeveloped and maintained CRM functions, per documented and approved requirements Tested new developments Maintained MMRS documentation (user manuals, training materials, web-based information) for all applications as new developments and/or modifications are implemented Produced project reports which include essential information and update as revisions are received Prepared training materials, case studies, class agendas, and conduct appropriate training using the most current training materials possible for the subject matter to be presented Provided MASH Support for all MMRS applicationsMonitored MASH lines and record all contacts in GroupSoft Service Desk Communicated with end users about system problems Resolved end user problems, communicatee the resolution to the end user, and document the resolution in GroupSoft Service Desk