Scott Setzer Email & Phone Number

St. Peters, Mo

Fostered success at the largest and most complex client site, cultivating relationships leading to sustained client satisfaction, elevated retention rates, and contract extensions. Serving as the primary contact for Manpower's service team, I managed interactions across various levels within the client organization. This involved overseeing service delivery, aligning with client expectations, and ensuring compliance with contract terms and conditions. My responsibilities encompassed the implementation of HR policies, internal procedures, creating SOPs, issue resolution, government compliance, onboarding, training, and performance management, employee investigations, employee engagement, and upskilling our workforce. Perform audits to ensure compliance within Manpower standards and meeting client SLAs.Collaborate with Senior Leadership, Talent Acquisition Specialists, Talent Placement Specialists, Managers, and Coordinators to ensure alignment between client demands, available talent pool, and service delivery execution. Actively solicit and receive talent vacancies from the client. Responsible for generating growth through an established cadence of client contact. Responsible for executing client retention and satisfaction initiatives to ensure visibility into the net promoter score and overall health of the relationship. Called on to assist with other client accounts in the market. Assisted with the implementation and associate onboarding with new clients responsible for associate information sessions, partnering with the transition team to ensure a smooth move to our system while developing and fulfilling client expectations of the transition process.

St. Peters, Mo

Oversee multiple locations and on-site Staff.

O'Fallon, Mo

Maintained responsibility for P&L, financial reporting, contract negotiations, office management, risk management, and governmental compliance (ICE, E-Verify / I-9). Managed the complete lifecycle staffing process for small to mid-sized and nationally recognized organizations with 18 recruiters in the market. Actively participated in multiple local chambers of commerce. Attended networking events to improve the company’s presence and reputation. Supervised 3 direct and 85 indirect employees.• Responsible for all HR-related objectives.• Produced top-line sales and bottom-line growth by focusing on controls, targeted recruiting, B2B sales, and client satisfaction.• Reduced costs associated with workers’ compensation and lowered the associate injury rate by actively visiting client sites, educating associates and clients on common safety topics.• Increased net operating profit by eliminating non-essential services and controlling expenses while increasing top-line sales.• Tracked, verified, edited, and processed payroll, ensuring accurate and timely payment for work performed.

Sunset Hills, Mo 63127

• • Boosted personal book of business, expanding the existing client portfolio.• Orchestrated recruitment strategies, attracting new talent through diverse channels.• Played a vital role in branch downsizing, reducing costs, and improving efficiency.• Tracked, verified, edited, and processed payroll for 100 associates, ensuring accurate and timely payment for work performed.

St. Peters, Mo

• • Oversaw office operations and implemented successful sales strategies.• Managed day-to-day tasks, including scheduling, payroll, client visits.• Oversaw the relocation of the branch, including site location, build-out, move, and re-opening launch.• Conducted operational training and continued after-training support for Managers, Recruiters, Sales Representatives, and Safety Managers in MO, IN, KY, and IL, locating areas of improvement, taking corrective actions, meeting staffing requirements, and increasing customer satisfaction scores.• Served as a 4-state trainer for implementation and conversion to a new client tracking system, traveling to individual markets for pre-roll-out training and again for the week of roll-out.• Ensured all staff and client concerns/issues were addressed, and the transition was smooth, identifying improvement opportunities, implementing action plans, and leveraging individual potential growth.• Promoted twice for achieving market growth.

Maryland Heights, Missouri

Trainer

Bachelor Of Science - Bs, Business Administration And Management, General, 3.76

Associate'S Degree, Business Administration And Management, General, 3.71

Hr Certificate, Business Administration And Management, General

Radio, Television, And Digital Communication