Samantha Sloan Email & Phone Number

Broomfield, Co, Us

Broomfield, Co, Us

Denver, Colorado, United States

-Over 3 years of experience in declarative Force.com development tools, including Workflows, Process Builder, and Flows.-Proficient in Reporting, dashboards, and skilled in SOQL.-Strong grasp of CRM workflows and the ability to differentiate between configuration and customization.-Proficiency in office productivity applications and spreadsheets.-Exceptional problem-solving, time management, and communication skills.-Committed to continuous learning, pursuing a Salesforce Admin Certification and other relevant certifications.

Denver, Colorado, United States

-Served as a strategic thought partner for all of the customer enablement teams and own projects end to end from inception to completion. -Perform detailed business analysis to formulate business requirements and identify, investigate and recommend innovative technology capabilities supporting Gusto’s business objectives. -Drive the annual and long-term planning process in partnership with business stakeholders, build a roadmap and deliver on the commitments.

Gusto is a people-platform company with exceptional payroll features, user experience, and company support, providing assistance in utilizing the right tools and determining the best services for your business and team.Currently as an Outbound Sales Representative, I devise and implement new procedures while monitoring the maintenance of the customer database to ensure the efficiency in workflow and sales operations. So far, I developed a management tracking system along with enhancing reporting systems to organize and review accurate customer information. I employ the Sandler Sales Methodology in coordinating with prospects to support their selection of Payroll, HR, and Benefits platforms.In this role, I have exceeded sales goals and metrics expectations consistently. To achieve this, I work collaboratively with multifunctional internal stakeholders to thrive towards high customer satisfaction. I also facilitate technical support in creating dashboards for customer onboarding and optimal team metrics. My responsibilities also include managing the data pipeline of customer information while performing data analysis and modeling to optimize solutions for different customer needs.

Denver, Colorado

Louisville, Co

Global Healthcare Exchange or GHX is a known and trusted healthcare partner for supply chain technology, data, and services. This company supports different healthcare organizations in administering better patient care thorough optimal platforms, solutions, analytics and services.As a Customer Support Analyst at GHX, I provided effective customer service to establish productive relationships and positive user experiences. My tasks included identifying daily operational issues and facilitating research and data collection to develop solutions and valid conclusions in a timely manner. I also introduced product capabilities and client services while utilizing Salesforce to manage customer concerns and inquiries. More so, I also completed and evaluated call logs as well as documents in EDI to diagnose issues, troubleshoot technical problems, and audit reports.

Westminster, Colorado

Hyland Hills Parks and Recreation District is the first park and recreation district in Colorado which provides the finest services and facilities. Hyland Hills have facilities like waterparks, golf courses, ice center, gymnastic center, and a full service fitness facility. Working as the Group Sales Manager, I primarily supervised the hiring and training of employees while monitoring employee performance to guarantee the provision of consistent, responsive customer service. Moreover, I administered the payroll system, including time sheet entry and reporting. I also assisted the Operation Manager with balancing, identifying and reconciling daily transactions while tracking and reporting inventory management. I was rewarded for outstanding work performance in fostering a positive and collaborative customer service culture.My other tasks included scheduling group events by phone calls and emails which would enter in a point-of-sale system. For private corporate and customer parties as well as customer appreciation events, I manage the event planning, setup, and hosting. I am also a producer, cinematographer, and editor of training videos.

Fort Collins, Colorado Area

Vans is a well-known American known brand of skateboarding shoes and other related apparel. This shoe manufacturing company now generates sales from multiple countries globally.In my experience as a Sales Lead, I led the training of new team members while establishing sales goals and served as the Manager-on-duty during absences. In the communication of sales goals to team members, I provided motivation and feedback for sales associates while also mentoring staff to promote productive and friendly customer service.In this role, I maintained the knowledge of current sales, promotions, and policies to manage daily operations efficiently. Significantly, I cultivated brand awareness and positive product impressions to increase sales of the store products. In line with this, I upsold and cross-sold products effectively and prioritized assisting customers over performing other routine tasks in order to improve customer experiences.

Coding Bootcamp Certificate, Fullstack Web Development

Bachelor Of Science (B.S.), Hospitality Administration/Management, Graduate

Activities and Societies: Sigma Alpha Lambda

Minor In Business Administration, Hospitality Administration/Management