Steve Lundy Email & Phone Number

Chicago

•Responsible for maintaining, managing, and configuring Windows clients through the use of Microsoft Endpoint Configuration Manager (SCCM), Intune, Jamf, SimpleMDM, and Remote Desktop Services.•Deploy new software, updates, patches, images, drivers, and firmware to all necessary clients and servers through MECM/SCCM, Intune, SimpleMDM, and Jamf.•Lead for 2K user Windows file server to OneDrive cloud data migration. •Utilize migration tools such as CloudFastPath and Microsoft SharePoint Migration Tool to perform weekend migrations.•Handle support escalation migration cases via Service Now and directly from company management•macOS Support•A/V Setup and Support (Microsoft Teams Rooms/RingCentral/Poly/BrightSign/Navori)•SimpleMDM / Jamf Administrator•Navori / Brightsign Administrator•Print Server Admin

Greater Chicago Area

Primary Mac Support Contact for Creative Division

Chicago, Illinois

BES Administration of over 5000 users.

Chicago, Illinois

Greater Chicago Area

Responsible for providing 3rd-level operational support. This position requires excellent communication and problem solving skills along with project planning and project lead experience. The Individual must display mentoring capabilities and be highly process oriented. The individual must posses expert-level technical knowledge of operations and be able to provide ideas, feedback and support to other personnel. This position has limited contact with the user community. Interaction with multiple project teams is paramount to the success of the candidate. The ideal candidate will be highly motivated and self-reliant with a desire to learn.

Responsible for providing 2nd-level operational support. This position requires very strong communication skills with a focus on customer service and problem solving. The individual must be team, process and project oriented, must be efficient in completing assigned tasks individually or as part of a team. The individual must possess strong technical knowledge in a specific technology area and be able to use that knowledge to analyze and resolve technical issues efficiently with minimal supervision. This individual is a source of improvement ideas and consistently documents solutions and systems. There is significant contact with the user community. The ideal candidate will be highly motivated and self-reliant with a desire to learn.

· Troubleshoot end user PC, printer, hardware and software issues· Assisted in migration of users from a Novell environment to Windows 2000 AD Environment· Build, setup and troubleshoot servers (Win2k and Win2k3)· Setup and install all hardware and software on new PC’s and Servers· Designed IP address standards for hospital campus.· Internal/External liaison; created/revised installation standards· Troubleshoot network connectivity issues across LAN and WAN (duplex mismatch, speed, line issues, improper addressing)· Resolve issues submitted through GWIÓ Helpdesk work order system· Configure/install networking hardware; HP Switches, Remote Access Servers, generic hubs, and cabling· Create A.D. OU’s, groups, users and reset passwords, as well as, assign rights as appropriate· Research, test and implement new technologies; wireless connectivity, hub replacement, laptop security

· Network/SW/HW troubleshooting; Helpdesk phone support· Development, and customizations; ACT! For Lotus Notes/ Windows; SalesLogix Lan and Web Clients (Includes Javascript, VB, and SQL);Graphic Customizations (Insertion of logos, etc.)· Installation and configuration of Lotus Notes on Windows based PC’s· Researching and evaluating new CRM software and add-ons

· Installation, upgrading and maintenance of 2500+ NT 4.0/9x/3.1x operating systems· Troubleshooting of software/hardware on client PC’s; NIC card installations (Token-Ring and Ethernet)· Connecting and configuring PC’s to NT/UNIX/Novell LAN and WAN.· Installation/configuration of IBM Attachmate, Lotus Notes client, Oracle32 connectivity software.· Installation and maintenance of networked and local HP printers; Fusers, paper assembly, replacements· Installation and troubleshooting of various models of scanners and palm pilots.

· Assisted Network Coordinator; prepare LAN tape backups, reconfiguring user accounts/permissions· Maintained 70+ workstations throughout campus; Windows 95, Windows 98, Windows 3.1x· Hardware/Software upgrades, troubleshooting, and replacements· Router installations, hub installations; category 5 cable and termination, maintenance and installation· Utilized MS Office to prepare/publish software installation procedures/reports for computer laboratories· Researched/documented troubleshooting procedures for software and hardware related problems

Bachelor'S Degree, Computer And Information Sciences, General, 4.96 Gpa

Activities and Societies: Graduated Summe cum Laude (w/4.96 GPA) School Newspaper Dramatic Reading (first year, read "12 Angry Men"​).

Mcitp - Windows - Enterprise Desktop Support Technician, 70-680/685

Mcdst, Windows Xp Mcdst

Mcp, Windows Xp 70-270

70-270 - Installing, Configuring, and Administering Microsoft Windows XP Professional

Certification, Computer Technical Support/Network Technical Support