Sharmaine Whang Email & Phone Number

Responsible for the electronic data capture, indexing, and documentation of medical records, forms, and mail.

Provide exceptional customer service while maintaining safe, swift, and accurate check-out; entering membership numbers and credit cards at 14400 keystrokes/hr. Assist at self-checkouts, exit doors, and service desks whenever customer lines were long.

Assist with new business development that ensured smooth company operation by handling communications via Gmail and Outlook, preparing invoices to bill or quote using Word, managing customer contact lists in Excel, and overseeing the Facebook business page.

Carry out day-to-day operations, keeping customer accounts up-to-date by opening new/closing accounts, troubleshooting account errors, and billing through a CRM program. Reconciled any outstanding/past due balances and reviewed license plate images for any discrepancies during downtime.

Provide administrative support to ensure smooth office operation, communicating any issues with the site manager if they were present. Handle day-to-day document editing and purchase order creations via Excel and Word and track inventory, generating orders if the stock were low.

Establish quick and accurate checkouts, utilizing the 10-keys to enter barcodes and credit card numbers at 14400 kph. Handle the majority of customer complaints, escalating problems to CSMs if required. Maintain an accurate cash drawer by verifying the correct startup amount at the beginning of shifts.