Manages Essential and Custom web projects across 15+ local and international clients.Oversees complex website integrations including ecommerce, SEO, CRM, booking engine, email marketing and digital media solutions.Forecasts project timelines for business revenue tracking, including beta site deliveries and launch dates.Ensures projects remain within scope and budget while managing client expectations and change requests. Primary contact for boutique and enterprise clients from kickoff to post-launch hand-off.Prioritizes tasks and manages schedules for SEO analysts, copywriters, designers, and developers.Ensures launching products meet WCAG requirements and GDPR privacy guidelines.Creates efficiencies to ensure on-time delivery by drafting sitemaps, building pages, and loading content.Performs website QA and browser testing to ensure responsiveness, quality, and best practices are met on all platforms, along with contract deliverables. Regularly proposes process improvement solutions to minimize redundancies and maximize efficiencies. Continues as acting Senior Video Project Manager for Amadeus, satisfying all remaining contracts until the final sunset of the Video Solutions product.

Produce engaging and optimized video content for the Hospitality industry for web and social media platforms.

Provides a boutique experience for a high volume of clients by customizing every shoot to their scheduling, logistical, and creative needs, while managing expectations and consistently meeting contractual and budgetary boundaries. Guides clients all the way from implementation handover to product launch, including pre-prod, production and post-production processes. Drafts detailed film production schedules and story boards detailing shot lists, talent, staging and all logistical requirements while preemptively mitigating unforeseen variables. Brief logistical and staging needs to clients and creative teams to ensure maximum quality of content. Translates abstract client ideas into concrete and achievable video goals. Manages client expectations and satisfaction from project inception to approval by fostering and nurturing relationships through active listening, as well as honest, diplomatic and regular communication in both English and French. Forecasts production stats accurately for internal revenue monitors two to three months forward. Steers projects toward more desirable timelines to mitigate low or unsatisfactory monthly forecasts. Generates all shoot-related documents such supplier contracts, shoot schedules, storyboards, editing briefs, permits and recording the receipt of invoices, receipts, digital assets and release forms. Collaborates closely with TravelClick's Web, Media, and Implementations divisions to maintain and promote seamless client experience and product alignment/information architecture during multi-product launches

Ensured delivery of superior guest booking experiences, drove revenue per booking, and increased conversionsManaged guest expectations while balancing TravelClick accounts satisfaction at all times Exceeded manager expectations, consistently leading stats on sales conversion and qualityRegularly earned over $200,000 in monthly revenueMaintained precision and accuracy with every dealing, process sensitive and confidential information appropriately, all within an extremely fast paced environment

Planned, developed and managed projects in tandem with monthly gallery opening deadlines, from full exhibits to fundraising events.Coordinated logistical details such as budget, scheduling and contract review for 3rd party vendors prior to, during, and monthly following events.Tracking activities against detailed project plans while updating status to include agreed changes during gallery installations.Managed critical museum information resources, including photo and video archives, permanent collection databases, and donor records.

Assisted the Registrar with daily operations including coordinating with contractors, art restorers, artisans, guest speakers and large groups of visitors.Managed the precise tasks of accessioning and deaccessioning acquisitions, writing and compiling artwork provenance, condition reports, and other key information into the museum database.Performed duties as an Art Preparator for the museum’s seasonal events, promotions, and fundraisers by installing shows across 5 galleries.