Led UX design and user research for the interface of the FedNow Service, a real-time payments system for the United States of America. Acted as product design lead for the new React-based design system. Created 50+ component, fundamental, and pattern specs. Implemented UX design ops to facilitate delivery across 5+ dev teams.

Redesigned web support feature on chase.com with 30M+ active usersFacilitated design system governance in 150+ employee design organization and contributed over 40+ component enhancementsFacilitated creation of web channel design standards

Principal designer for in-house litigation matter management software used by 700+ attorneys and paralegals

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of$2.6 trillion and operations worldwide.

Instructed UX course of 12 students in an 8-part technical bootcampTaught fundamental principles of design & research and led hands-on activitiesAssisted in iterative development of curriculumHelped students develop projects for portfolios and led formal critiques

Branding redesign for Hyperion MT facilitated $458M divestiture sale Increased conversions by 8% YoY for Upcart’s mobile ecommerce checkout funnel with enhancements based on UX insightsDesigned concept for AC Lens’ wrist-wearable inventory picking system

Designed enhancements of leading enterprise pharmaceutical softwareFacilitated 6 all day sessions, each with 10+ pharmacists or technicians leveraging test environments and eye tracking softwareReported top usability findings to senior executives for corrections before production or implementation into the product roadmap

Principal designer for customized IT solutions for Fortune 1000 client partnersDeveloped interactive telemedicine prototype solutions for hospital networkDeveloped mobile client discovery and management solution for sales field reps

Redesigned a monthly tourism magazine for 1.5M readership from scratchEnsured a print-ready publication and collaborated with the print solutions vendorCreated cross-channel branding assets and piloted digital revenue stream

Design flexible layouts and graphics for daily publication.Collaborate with editorial staff of multiple departments.

Visual solutions for non profits and government entities.Event planning, public relations, and social media.