Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM) - from small and medium business to large enterprises, cities, hospitals and universities.

- consultative selling for IoT connectivity in various sectors- product at the interface between saas-, cloud-infrastructure (AWS) and IoT knowledge- responsible for managing the whole sales cycle

- sass-solution selling for three products: Usabilla, GetFeedback and SurveyMonkey- working together closely with BDR, solution engingeering throughout sales cycle- forecasting and reporting based pipe and market outlook

- responsible for generating pipeline in the DACH region- designed and ratified framework agreements with key accounts - introduced new CRM process and initiated best practices series

- First acquisition in the DACH region- responsible for generating pipeline and managing the entire sales cycle- closely working together with product, marketing and CSM

- submitted calls for proposal to donors such as GIZ, UN and EU (e.g. NAMA Facility)- edited report on carbon taxation and New York Declaration on Forests- interviewed CSR departments on measures to improve sustainable supply chains

- conducted trainings on cost-benefit analysis for project personnel - added research in the form of 2 economic tools for capturing ecosystem value- assisted German delegations during excursions and project meetings

- prepared and documented stakeholder meetings to review project cooperation- added to knowledge base with several cost-benefit tools to capture ecosystem value- issued German-English project updates for internal and external communication

- Hosted workshops on the benefits of recycling in local schools- co-ordinated advocacy work with other grassroots organisations to promote environmental education