Sm Aadib Email & Phone Number

New York, New York, United States

Hauppauge, New York, United States

- Administered Active Directory, including the creation and management of user accounts, groups, and organizational units. Implemented and enforced Group Policies to ensure security and compliance, and configured sharing permissions to control access to network resources, enhancing overall system security and efficiency.- Proficient in managing and troubleshooting diverse hardware and software issues. Expert in leveraging Microsoft Azure AD, Microsoft Entra ID, Microsoft Intune, NinjaOne, SharePoint, and Microsoft Teams to enhance organizational efficiency.- Managed IT support cases and improved client satisfaction using Halo Service Desk.- Conducted training sessions for clients on the importance of MFA and the use of Duo Security and Microsoft Authenticator, enhancing the overall security posture of their IT environments. Provided tailored guidance to ensure smooth adoption and compliance across various organizations.- Diagnosed and resolved hardware issues for printers, scanners, and other peripheral devices, ensuring minimal downtime and optimal performance. Provided technical support to end-users both remotely and on-site, and trained staff on proper use and troubleshooting to enhance efficiency and reduce support requests.

New York, United States

- Found and eliminated vulnerability in the computer lab allowing users to circumvent the sign-in process and obtain administrative rights.- Installed software, modified and repaired hardware, and resolved technical issues.- Assisted in implementing various student labs.- Provide first-level support for all hardware, software, applications, mobile devices, account maintenance, student education, and service-related requests.- Employed automatic security updates and monitored over 100 end devices.- Worked on new routers, servers, end devices and Wireless Access Points (WAP) for implementation into the labs.