Stephanie Abbott Email and Phone Number

Ensure clients receive a high quality, functional product. Involved in all phases of the software testing process, from analyzing product features, designing test parameters, executing quality checks, and troubleshooting errors. Create detailed, step-by-step documentation of test procedures for each phase or project as needed to ensure replicability, compliance with standards, and growth of company knowledge base.Provide frequent and timely feedback to developers, including recommendations for improvements, evaluation of problems, potential solutions, and discussion of further test requirements.Collaborates with various departments from engineers, support and operations to ensure a plan is in motion to provide a seamless product launch.Partnered with automation test engineer to automate manual tests providing a more comprehensive, optimized and efficient process. We increased test coverage by roughly 30% and decreased our manual regression tests by about 83%Worked with the marketing/public relations team on numerous occasions to design items such as buttons/t-shirts for the various events where I led or served on the committee. Also, provided them with updates and material to use for social media/marketing.

Supported Vanguard's commitment to quality while mitigating risk through data analysis, trending, and process improvement initiatives.Served as the technical expert for the Control and Governance - Quality Center for Excellence.Consistently exceeded department’s quality metric of 99.85%.Completed audit functions and control reporting for multiple lines of business including complex corrective processing requests, ensuring financial and non-financial transactions were processed accurately and in compliance with Erisa regulations.Participated in forecasting meetings, monitored queues and volumes, and tracked staffing to effectively manage resources, planning ahead and ensuring service levels were met.Developed instructional materials and facilitated training, supporting the development of quality assurance crewmembers.Served as primary Adjustment trainer successfully transferring knowledge to a multi-site crew in Pennsylvania and Arizona. Trainings were conducted both in person and via video improving business performance by making us more agile and efficient.Lead various projects such as facilitating the Quality Center for Excellence/Adjustments Modernization Initiative, introducing targeted sampling, maximizing the value of the Quality Center for Excellence, and helping to meet our Cost Per Participant goals. Partnered with Custom Business Solutions on critical self-identified projects such as automating a portion of the wire report function decreasing the margin of error and streamlining the process. Spearheaded Teambuilding for the Quality Center for Excellence and Adjustment Teams fostering partnership and communication to leverage expertise, build relationships, and inspire collaboration and innovation.Lead the Team and Trust initiative for Quality Assurance and the Adjustments Team. This provided a safe space for representatives from each department to provide constructive feedback/points of pain, allowing actionable steps for improvement.

Established, maintained, and controlled comprehensive functionality for full-service plans, by ensuring the data integrity of Vanguard’s Recordkeeping systems and services. Reviewed service options and executed maintenance requests in a timely and accurate manor. Provided internal client support by responding to daily written and verbal inquiries about the functionality of various system applications.Partnered with developers to build and test a forms uploader that is compatible with Windows XP. In doing so, we were able to incorporate many additional features and streamline the process for automated forms. Collaborated on development of a Vista Macro and trained crew on its usage to streamline the fund closing/opening process; Awarded with a certificate for a broken window due to the time this macro saved.Documented procedures and conducted training for the Supervisors enabling them to assist with high volumes throughout year end.Served as a Services Point Person/Subject Matter Expert and was also responsible for assigning work to associates within the department, making sure we meet our service levels and reporting progress to management.Assisted with the development of a training program, updated procedures and trained new hires.

Processed various participant level and plan level financial and non-financial transactions for Institutional Recordkeeping Services 401(k) clients. Responsible for reviewing requests for completeness, and adherence to plan provisions and Erisa regulations. Ensured accurate and timely processing of transactions such as cash receipts and disbursements. Identified, analyzed, and resolved operational issues. Verified the accuracy of all processing by conducting quality checks on work ensuring compliance with corporate quality standards.Supported Clients in the Jumbo Segment. Maintained a productivity and quality level that exceeded department standards.

Prepared corrective adjustments for errors identified by internal and external clients on qualified and nonqualified plans by analyzing the accounts and reconstructing the processing and money movement. Established and maintained working relationships with internal clients on processing issues such as status of adjustments, identifying cause of adjustments, and determining preventative measures as well as other operational issues. Selected for a position with the highly coveted Problem Resolution group in Adjustments where I worked on large-scale sensitive projects which helped me develop my multi-tasking skills. Served on the pilot team for a new work management system ensuring that problems and items on our compiled wish lists were addressed by developers.Mentor/Coaching Partner to new crew due to exceeding quality expectations and technical expertise.

Built and solidified relationships with customers while serving as the primary contact for payroll. Obtained information for payroll production and tax-related issues including salary adjustments, special payments, tax allocations, and employee deductions, ensuring timely and accurate processing of payroll.Effectively supported client’s needs and questionsKept abreast of the payroll processing system and changes in wage and tax laws.Assisted with quarterly and annual reporting requirements.

Accountable for receiving, verifying, and processing incoming calls from a multitude of diverse clientele.