Smadar Nave Email & Phone Number

Shoham, Israel

Israel

Follow up on sales leads ; Creating sales quotes for customers (salesforce ) while constantly maintaining the customer's info and data ; Order processing (Priority) ; Producing monthly sales reports ; Export coordination (Drop shipments); Following up on invoices due payment and handling collection issues; Providing full support for Elmo's salespeople and High-level customer service for my designated region. (Europe, Israel, India).

Senior Customer Relations specialist.Providing Customer Service to the company's Global partners and various distributers and resellers in EMEA region. Working on every espect of the customers orders. Work closely with internal departments to accommodate partner and customer needs and requests, and on optimizing the resolution of disputes with the goal of enhancing the overall customer experience. 2008-2009 – Order Management Checking each and every individual PO and accompany the customer until order is Fulfilled: Review, clean and process purchase orders in the PeopleSoft ERP system (Web, EDI and manual entry) in accordance with contractual and internal/external audit compliances. The work was conducted in fluent English and included: • Working with multiple interfaces (in Israel and in Overseas) such as internal & external customers, sales, marketing, finance, warehouses, logistics teams etc. •Coordination of orders Import and Export - Collecting information for International shipments, tracking the shipment, contact with clearance brokers and freight forwarders.• Managing international Projects for strategic customers. • Working in ERP computer system (interface PEOPLE SOFT, SEIBEL).