• Assisted in the migration of Envision’s remote monitoring and management solution to a new platform.- Researched Apple mobile device management best practices, built configuration profiles and scripted custom software deployments.- Optimized internal workflows to alleviate business pain points and time sinks so the other consultants could focus on customer relationships.- Coordinated with the platform vendor to improve the end-user experience for both administrators and clients.- Aided other platform customers as a subject matter expert in the community support channels.• Supported clients as a tier 2 help-desk technician- Became a subject matter expert on many internal and client systems- Automated ticket prioritization• Certified Apple Consultant

• Launched two major revisions of the primary website, overseeing and executing all phases of the process including: user and organizational research, information architecture, UX design, wireframing, front and backend coding, and browser, accessibility and user testing.• Responsible for all digital marketing communications - Evolved a disparate collection of over 40 out-of-date websites into a consolidated web presence with a modern, standards-based front-end running on the latest generation technology and designed to facilitate user and organization goals. - Designed and curated email marketing newsletters to over 30,000 subscribers. - Created social media presence across six networks. Advised best practices for three dozen social media properties. - Started landline text-messaging for immediate, direct communication to members. Reached 30% subscription rate in first three months. - Constructed and managed 30 on-site digital communication installations, including dynamic, targeted advertising, interactive video galleries and web-based kiosks. - Defined and maintained brand standards across all digital communications.• Designed, constructed and maintained a completely custom online church experience for three weekly services that streamed video live around the world from on-site. Fostered community by engaging viewers with on-camera personalities and chat room aides.• Integrated or replaced numerous disparate information systems—including content management, customer relationship, email marketing and event management—into a networked infrastructure to improve data integrity and reduce labor costs. - Developed and maintained 10 intranet web applications used daily by staff and volunteers. - Documented and trained end users on all information systems.• Grew from a one-person web position to a team of six employees, volunteers and contractors supporting web, email, social media, mobile and on-site interactive technology.