Smail Khouya Email & Phone Number

Kuwait

- Communicated pertinent information to staff in a daily briefing, such as sales trends, or menu changes. - Organized special events with focusing smooth guest experience and same for team building.- Increased client satisfaction and speed of service by 30% through busy time and strong relationships.- Provided training to the staff for up to 20 employees focused on upselling, high customer service.- Leading by example, motivate teams, improving performance increased team productivity by 25%.- Enforced Health and Safety policies with making effective checklists, focused in the small details.- Encouraged and collected guest feedbacks to implement positive changes within the restaurant. - Completed inventory management, wastage and ordered supplies, reports and scheduling.

Kuwait

- Greet customers, smile and deliver a high standard of service, with a great knowledge of menu items.- Take meal and beverage orders from guests with suggestive selling, placing orders through POS system. - Check that customer is satisfied, creating memorable experiences, Provide excellent customer service.- Cash up bills with ensuring the correct amount has been paid, administer change to tables if needed.- Performing opening, closing & side duties, setting up/breaking station, refilling condiments, etc..- Demonstrating a high level of organization, attention to detail, and a sense of urgency.

Morocco

Rabat, Rabat-Salé-Kenitra, Morocco

Rabat, Rabat-Salé-Kénitra, Morocco

Restaurant Food Service, Restaurant Food Service, Cook, Bakery, Good

Introduction to specialty restaurants, hotel Operations, professional cookery, and Patisserie and bakery.

Secondary School, Literary Section